[Resolved]  Videocon Industries Ltd — Delayed Delivery Of LCD & Changed Model Without Intimation

Address:

Vadodara, Gujarat

I had purchased the videocon tv ctu 8600qs in dec.2007. Along with that I paid rs.7000/- For "maano ya na maano" entitelement certificate (no. 136514) for free plasma tv after 2 years and 11 months.

After completion of this 2 years and 11 months period, videocon industries sent a letter at my home ,that plasma is outdated & they provided options to redeem my "maano ya na maano" entitelement certificate & some additional money I have to pay for LCD tv set.

As per sugessions from videocon industries I selected model vrl32fbm & paid money by DD no. 118567 of amount rs. 9500/- In the name of "videocon industries".

They issued the receipt(no. Mynm no.07254) against my submissons of entitelement certificate (no. 136514)& DD of rs.9500/- For model vrl32fbm on date 11/03/2011.

As per the reciept max delivery time is 30 days.

They Did not delivered the product in 30 days time.

So , after 30 days when I asked the officer(mr.Ritesh/Mobile:[protected]) at the company . They responded that they will deliver it after 1 week.
Even after 1 week they Did not delivered the product.
This type of follow-up I done continuesly for 5 weeks. & Most of the times company representative was not available in the office.
Also, He was not picking my phone.

After 6 weeks of follow-up they delivered the product .But they deliverd the wrong & low grade product.Means different low grade model of LCD.

As per my order it was vrl32fbm & they delivered vll32fbm, which has less contrast ratio & less features , Less Price than I had ordered.

So after wasting my lot of time they delivered the low grade model, this is straight away harrasment of consumer.

I Have Attached copy for your Reference & Proof.