[Resolved]  Videocon Kelvinator Refrigerator Model Khp21 — Replacement of Damaged lock

I have purchased a Kelvinator refrigerator model KHP21 in June, 2009. In the same month the lock of the same was damaged during normal operations. I registered a complain with Videocon Customer Care (Complain no. AHM[protected]) since Kelvinator is a brand owned by Videocon group. After a dozen mail correspondences and phone calls, i was assured that the local service engineer will get in touch with me. But nobody has bothered to call back leave alone fixing the problem. Evry time thay are contacted the answer is "the part is unavailable and will be replaced soon". This has been going on since last two months. This is the quality of Videocons aftersales services atleast in my area.