[Resolved]  Videocon Referigerator - 300 Ltr — Compressor changed on 1st complaint failed to deliver. An amount of Rs 4000/- already paid, no service, no hearing being made

Complaint No. DEL [protected] dt. 21.07.09 reg. videocon referigerator Model C30 ltr and also complaint No. DEL [protected] dt. 28.07.09 registered witht he Videocon Service Centre

I have videocon referigerator c30 (300 ltr) and had been working to my satisfaction. Recently, it stopped working and I lodged a complaint for the same on 21.07.09. An engineer attended to the complaint on 22.07.09 and the compressor was changed & gas refilled on 23.07.09 on payment of Rs 4000/- vide cash memo No. 1963 dt. 23.07.09 of Videocon, Naharpur, Delhi. The referigerator stopped working just after four days.

On 28.07.09, a complaint was again got registered with the service call centre. An engineer visited on 29.07.09 and told that the compressor is not working. He was requested to get the fault rectified as the compressor, as per cash receipt above mentioned, was under guarantee for one year and a three months guarantee was also provided for the refilled gas.

Thereafter, the trauma began. We have been making calls repeatedly to the service centre and also to the videocon office. Even a personal visit on 01.08.2009 from my residence at Rohini to Videocon office at Okhla has been made by husband, Shri H.C. Grover who is a senior citizen, only to get fake assurance by one Ms Ritu that the fault shall be rectified latest by 8th August. On 9th August also, I called her up to remind about the promise so made and also got to speak to Shri Subhash, Area Sales Manger (# [protected]). Shri Subhash assured that the problem will be sorted out by the evening i.e. 9th August evening.

Today is 13th August. I probably have exhausted all the channels at Videocon. Wherever I call, my phone is not picked. When I called from a new telphone number, my phone was banged the moment I was recognised. The only course I am open to now, is to move to the Consumer Forum and media. It seems that the authorities at Videocon (at all levels) have failed to realize how difficult it is to remain without a referigerator in this scorching weather. The money has been paid by us but service to my satisfaction is not being provided by Videocon. Kindly register my complaint.
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Aug 13, 2020
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