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Videocon Refrigerator - Replacement of non-repairable Fridge-Reg.

 
2 Reviews
User
  SUMALATHA P
Dear Sir/Medam,

We have lodge complaint regarding fault in Refrigerator before three months of Warranty completion date,
but it was not repaired by the service providers. We stay in Dhrangadhra town of Gujarat state, whereas the fridge was bought from Next Retail Shop of Hyderabad on June 1st of 2008. Local service providers did not attended the complaint with wholehearted spirit, due to which our warranty period has just completed. Lastly the service provider suggested the replacement of the same, as it is non-repairable... So, please kindly replace the Refrogerator. Due to inconvenience caused by the Videocon product-(Refrigerator), We have passed the whole summer suffered a lot.. Please respond even now, unless which we lose entire trust on the Brand-VIDEOCON. Please do not let me and the society, hate the brand...
Please comprehend the above and do the needful and immediate action as it is too late...

Thanking you..
With Warm Regards,
P. Sumalatha,
Mob.No.:-9601257209
Complaint comments 1 Comment     Updated:
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Replacement of Refrigerator - Videcon

Dear Team,

I purchased a Videcon Refrigerator Model-5180 Serial no-1222 from IMP electronics, Vakola, Santacruz East Mumabi on 05/07/2008.

after 5 days it was not cooling, I immediately approached IMP electronics shop, They registered a complaint and intimated to Videcon company, Techinican came after 2 days & explained since Gas circulation was not going on, so he brought some machines and got regrigerator repaired on next day it self,

Again after 40 days on 22/08/2008. it was not cooling-i again approached IMP electronics on 22/08/20008. They intimated Videcon company on the same day, i approcahed the comany on 24/08/2008 regarding the replacement of Refrigerator,
They said -Process has been intiated for replacement of Refrigerator, but they need Receipt from my side, They provided me a number to fax the receipt copy, But i tried 3 times to fax it, but thier Fax machine was not working

I have been trying to Contact the comany officals but now they were not picking up my phone, i have been trying to contach Mr. Shekhar/Satish in Mumbai region, they were not responding,

My refrigerator has not been working for last 5 days, what should i do?

Within 45 days it was not cooling, i have been using Videcon products for so many years, I am really satisfied with Videcon company, But this time i am really fed up

I do not know why they were not responding, I have to escalate this matter to top officals.pLz advise

Regards
Ashish Kumar
Vakola
Mumbai
022-66769137
m-9930064906

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    Videocon Refrigerator - Replacement of non-repairable Fridge-Reg.