Replacement of Refrigerator - Videcon
I purchased a Videcon Refrigerator Model-5180 Serial no-1222 from IMP electronics, Vakola, Santacruz East Mumabi on 05/07/2008.
after 5 days it was not cooling, I immediately approached IMP electronics shop, They registered a complaint and intimated to Videcon company, Techinican came after 2 days & explained since Gas circulation was not going on, so he brought some machines and got regrigerator repaired on next day it self,
Again after 40 days on 22/08/2008. it was not cooling-i again approached IMP electronics on 22/08/20008. They intimated Videcon company on the same day, i approcahed the comany on 24/08/2008 regarding the replacement of Refrigerator,
They said -Process has been intiated for replacement of Refrigerator, but they need Receipt from my side, They provided me a number to fax the receipt copy, But i tried 3 times to fax it, but thier Fax machine was not working
I have been trying to Contact the comany officals but now they were not picking up my phone, i have been trying to contach Mr. Shekhar/Satish in Mumbai region, they were not responding,
My refrigerator has not been working for last 5 days, what should i do?
Within 45 days it was not cooling, i have been using Videcon products for so many years, I am really satisfied with Videcon company, But this time i am really fed up
I do not know why they were not responding, I have to escalate this matter to top officals.pLz advise