Videocon Refrigerator - water leaking from fridge

very bad service.we have never experienced this type of service. we have bought 300 lts Videocon double door refrigerator 5 months back.Day 1 onwards water is leaking from plastic tray.we have lodged 3 complaints. Till now ,there is no progress at all. service people have said that there is no stock of plastic tray from 5 months onwards.they were not replying properly also.we have bought other company products like LG washing m/c,samsung etc.Their response was very good and they have solved the problems within 24 hrs. Really we have made a big mistake of buying an indian product. very poor service