[Resolved]  Videocon W / N 6800 Combie Dix — poor customer service no replacement of spareparts

Sir

i have purchased Videocon W/m 6800 Combie Dix i.e. semi automatic washing machime on 23/08/2008 from BELA VISION, Vadodara. in last week of March 2009 the plastic knob to drain the washtub stopped working. on complained a chap came did the job and went. it was temporary solution. so very next day again draining water was a problem i complained again, again the same thing and it continued for 10 days. finally a chap came and he told me that the knob and some inner part is broken and with 10 days that thing will bw done. but till today i.e. after one month also the situation is same. one of the technician did a temporary arrangement og pulling the drain string to drain water from the washtub. since last one month i am doing it. the customer care is not bothered. i reminded so many times but every time thay say they haven't got sparepart.
if the company is making good that get broken with 6-7 months only and after repeated complains also if service centers are not having such breakable spares them why anybody shoud go for any product of videocon? this is very bad experience.

i hope this complaint will be taked seriously. because i want company to do needful efore the warrenty period gets over.

Mrs. Sadhana Desai
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Aug 14, 2020
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