[Resolved]  Vijay Sales — Paid for a New Panasonic TV but delivered a Used Demo TV ( Highly unethical approach)

Address:

Thane, Maharashtra

I purchased a Panasonic 42 inch 3D TV on 13 Oct 2013. As a process the TV gets delivered the following day which is on 14th Oct. The Tv after multiple requests was finally delivered at 9.45pm. To my utter surprise it was an Open Box piece. The delivery boys as usual said "Sir we open to verify", first false statement. When they took out of the TV, I could make out from the various screw points and Ports that the TV was used in the Demo section. Also the Box was very old and almost tattered. I went immediately to the Vijay Sales GB Road Thane branch and to my right instinct I saw that there was no more Demo TV on that place. As it was almost 10pm only the Store Managers were available and as usual, they are lost and unaware of anything. Today I have escalated to Panasonic but did not receive any feedback. I have also escalated to Vijay Sales HO, they have requested for an hours time. I am confident that they would be coming up with one of the out of the world's reason of such a mistake and also would feel million time sorry for the same TV's unavailability or not being able to deliver.. This is highly unethical and bad business practice for a showroom of this name and fame so called.