[Resolved]  Vijay Sales — Poor Customer Service from VIJAY SALES (PUNE)

Address:

Pune, Maharashtra

On August 26th 2012 at around 2:30pm I went to Vijay Sales Pune (Satara Road) to buy Water Purifier. I asked the executive about the features and he explained me very well. I asked the executive that if I purchased this now then how much time does it take for you guys to send me the fitter at my place to complete the fitting of my purifier. He said “SIR I ASSURE YOU THAT TOMMOROW BEFORE 06:00 TO 08:00PM OUR SERVICE MAN WOULD BE THERE AT YOUR PLACE”. Before I made the payment I again asked him and he said the same thing. (BIG LIER)
Finally I purchased it and next day which is today I was waiting for their call. But no one bothers to call me or try to update their value customers about their delivery.
Finally, I called them at around evening 06:30pm to check. The lady gave me their Manager’s contact number which is +91 [protected]. I called him and he said don’t worry sir I’ll call you after 15 minutes. I was waiting for his call and finally he called me and conference me with Sachin. He said Sir I’ll today we have an off so it is not possible.
Tell you what I was so angry because on August 26th my father who already made the advance payment of 2000/- Rs at ORANGE HOME APLICANCE (Lakshmi Road) opposite Ranka Jewelry. I cancelled that order from Orange just because I thought that that VIJAY SALES service would be on time. But I was wrong they really cheat their customers and they don’t even look after their customers. They are so busy with their own stuffs that they don’t even have time to give additional information to their valuable customers.
Anyways, just now 07:56pm I called Sachin +91 [protected] and he said Sir I’ll give the engineer number and he gave to two numbers +91 [protected] (Pawan) & +91 [protected] (Shryash) and after a long waiting Pawan answered and very casually said that today at around 3:00pm we have received your complained and hopefully we will be at your place before 4:30pm.
I really want someone to look into this matter so that the other customer should not face these kind of service from them in future.