Vijayanand Travels — Maintenance of the Infrastructure

Address:Karnataka

Hi

This is Raghu, traveled from Gulbarga to Bangalore on VRL Sleeper Coach .

Even though it was not a A/C coach, it was so cold inside and there was no blanket available inside. When you project that you have fantastic fleet, there is no human support and nobody cares.

The fleet crew were supportive and said we are helpless, no one bothers at the garage to check if all the infrastructure is right. Hope Mr. Vijay is listening. To maintain the National Record in Limca Books of Records, even quality of service is also considered. If VRL management ignores the grievances, they will soon loose the credibility.

Secondly the screens that is used to close the sleeper berth was in so shabby condition that the attender could not do much and said he would provide me alternate birth once it leaves shahpur, to my surprise nothing happened.

The other issue was the reading lamp inside the berth was not functioning, which did not allow me to do my official work after boarding.

If VRL does not maintain the infrastructure properly, why is that they facilitate it in the first place, please run the fleet as a normal fleet without any infrastructure, so the passengers will bring in their own stuff to get accommodated.

Hope you will improve
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vrl lost its charm, fame my self kishor guldas travelled fr0m hubli to raichir on 28th sep 2013 curtains my god not explainable mr MD pls check . more than passangers u are concerned on logistics bz. bus supposed to depart @11pm, departed 20 Min late this is regular practic for this bus, once it was 45 min late, bording logiatics...

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