[Resolved]  Virgin Mobile — I want to deactivate the tring tune

Virgin Mobile — Fraud and false information provided

I have bought the 2 virgin mobiles on the promise that virgin to virgin calling is free. the retailor told us that its one day offer from the company and now company is not acepting any such offers provided by them. I am frauded by the retailor and the mobile company. Can anyone help me that what is to be done?
How can i claim for my money?

Please guide me, it just has been 15 days that i bought the virgin mobiles.

Prasann Desai

Virgin Mobile — no recharge in my mobile

yesterday i had purchased a new virgin mobile, but it was not connected with recharge.





kindly solve my difficulty
From:
ch.prasad, nakrekal, nalgonda (dist), 508211.
[protected]@rocketmail.com

Virgin Mobile — no service from virgin mobile

I purchased virgin mobile on 2nd January, 2009. It was activated soon after my shopping. But they suddenly stopped outgoing service on my mobile on 9th January, 2009 without informing me the reason. They the people from the mobile store called me on 10th January evening and informed me that my house alottment letter has been rejected. 10th was Saturday off day in my office. Then they stopped incoming service to my mobile from 11th January morning. I immediately produced the residential certificate from my office (Defence) at 11.15 a.m. on 12th January. They assured me that it will be activated in the night of the same day. But still I am suffring from the problem. Today is 15th January. No number is working, even customer service not working from my mobile. Total service is barred. The retailer told me that they would be sending the document in the afternoon and that will be activated within 48 hours. But still it was not activated. Whenever I am calling, from others' mobile, customer care they are saying that the document has not been reached, so they cannot activate the connection. Now I am trapped in between the retailer and the virgin service provider.I have taken one more residential certificate from a scientist. I have forwarded the scanned copy of my residential certificate with an e-mail: [protected]@virginmobile.in. But still no effective action has been taken for the service inh my mobile as per their requirement mentioned in their portfolio. It is my sincere request to activate the connection. I have tried to call the number:[protected] which was displayed in the link: http://www.virginmobile.in/contact.html. The phone was ringing, but no one picked up. I am very badly fade up with their service and I feel they are cheating the customer. I request NGO to take action against them.
After I purchased the mobile the following incident took place:
On discussing about various conditions applicable towards
my
tariff charges the retailer told that, on making a STD call, on a daily
basis, I would be charged Rs 1.50/min for first 3 mins and thenceforth I'd
be charged 50 paise, but later on I was shocked to know that the plan was
applicable for just 30 mins a day and when I went to the retailer to
clarify about the authenticity of what he stated, the retailer accepted that he
was unaware of the plan and he had given a wrong information. In response to
which I returned the connection asking for the refund of money however,
the retailer blankly declined saying the amount paid was not refundable. I
thenceforth demand for the re-imbursement of the amount paid towards. I
want to re-instate strongly that I wouldn't be paying for mistakes from your
end. Even the virgin mobile representative who was dealing with the Mobile
store said me that he had not informed the retailer about the plan.
I request to take immediate action against " The Mobile store at Ambernath" and the Virgin Mobile.

Mridula Biswas
Ambernath, Mumbai

Dont bother about it. Get another service if you are unhappy.

There is no customer service at Virgin. There land line number is always busy. More importantly, they dont give reference numbers so each time you speak with a representative, you have to expalin the entire story again.

presntly my voucher is invalid.mobile no[protected].vouchersno;[protected]and pin no;[protected]

dear sir
i m very sad to vergin mobile servicess because automatic activeted caller tune service in my mob. no [protected] i m daily calling to custmor care representative but cumputerisng service is saying to dial no. is wrong cheter and frod service to vergin mobile
pls inform me immediate deactiveted caller tune why?

Virgin Mobile — Reg: Incoming Call

Dear Concern,

I have purchaged two virgin mobiles just due to their 10 paise incoming from all no.s now i have a lot of virgin no.s in my frnd circle. Now Virgin Mobiles stopeed this scheame when we are getting call from any virgin or tata no.s, Wat about those customers who purchaged this connection just due to this scheme. atlest they have to provide alternate solution to the customers at place of this scheme.

Kindly Consider this..??

want to cancel my caller tune ... plz tell me how do i do

i want to deactivate my caller tune plz plz reply me coz whenever i am calling customer care they always told me that the no. is wrong so pls tell me how i cancel my tune????????

Sir
I brought a prepaid connection from Virgin Mobile on the 27th of march 2009. Though the card has been activated, the required services like incoming and outgoing call are not being provided and the money is getting deducted. I spoke to Mr. Sanjay, the area manager of Navi Mumbai but he did not agree to replace the connection or do anything for our convenience.
Mobile no.- [protected]; SIM no.-[protected]; PIN no.-[protected]
I would really appreciate it if you could look into this matter.
Thanking You.
Anjana Sharma

Sir!
I have purchage virgin mobiles just due to their 10 paise incoming from all nos Now i have a lot of Tata indicom's no.s in my frnd circle. Now Virgin Mobiles stopeed this scheme when we are getting call from any virgin or tata no., What about those customers who purchaged this connection just due to this scheme. atlest they have to provide alternate solution to the customers at place of this scheme. and Now they are giving only 5 paisa per minute. I want to know the reason and want to claim on this company my contact no. is [protected]

i want to deactivate my caller tune my mobile no. is [protected]. so please deactivate my caller tune. i will be very regradful to you.

Virgin Mobile — not activating the number

sir, i have bought the mobile phone of virgin no- [protected].and submitted all the documents to the company on 20-5-09 but my mobile no not started yet.they said that i have not submitted my documents.
please take a action against them.. i want to file a case against them..

himanshu sinha
system engineer
Azad news

Virgin Mobile — tring tone

sir/madam

I want to draw your kind attention. my mobile no. is [protected]

I will used the v-bytes the virgin mobile and set the tring tone
but my song is not connected and my money is leps Rs-15

so i complaint the virgin custmor care . I talk to manisha she works in virgin cunsumer center
i request i do not want your tring tone. she advice me you send a message to virgin center and
type DCT TT AND SEND 58676 and carges 3.50 paise. I send the message and leps my
rupees 3.50. than few days virgin center send a message you have low balance so
i cannot download your tring tone. then i talk to virgin consumer center and talk to JATIN . he talks
your

Dear sir,
i want to deactivate my tring tunes (caller tunes). my virgin mobile no is [protected]..coz the deduct rental twice in a month. plz help me.
thank u.

I want to unsubscribe my tring tune. My no. is [protected].

Sir

I want activate caller tune of my mobile no. [protected]. How to activat this caller tune (Bin Tere Mar Javan Mein- Kal kisne Dekha hai). Please tell me what i do...

Thanks
Pooja

hfggf

Virgin Mobile — Non-Disclosure of the Tariffs and Plans

I took this connection from a retailer and I have been informed that the STD call rate is 50paise flat. And local as well. But after two weeks of taking connection I got a call from Virgin Mobile stating that that tariff is valid only half-an-hour a day. When we will make an STD call, for first two minutes I will be charged at Re.1.50/min. and after two minutes I will be charged @ 50p./min. for just half-an-hour a day. But we cannot get this detail anywhere in the advertisements or billboards. When contacted the company official, they were not ready to accept that its a problem from thier end.Despite of many calls made to different officials no one has paid any heed to my complaint that I have been misguided by the Virgin Mobile company.

Virgin Mobile — No Network, Paper submited Services Off, new hand Set of samsung, no battery backup

Dear Sir,

I am mad after buying phone from Virginmobile,

I had purchased online by my credit card, then had sent after 4 days.
Since that day i am unable to use that earlier their network, No Network into my house while they had shown at their web site that mine address is covered with full network, on complaining their customer care number is not connectible.
Emails are getting replied but not with solution, only system generated meaning less replies are there.
Phone has been sent to service center they had asked for 8 Days time to revert back on BranchNew Phone.
They are making fool to customers, please help me to refund my money with interest and cost.

Thanks & Regards.