Viveks Service - Ac Unit — Not answered for a service call

Hi

This is sivakumar

I hvae entered in to AMC with you for my Samsung 1.5T AC unit.

AMC inv.no.111/ac/ch/000660 dtd 11/2/2010.

Before entering in to AMC the AC unit was working normal.Your people suggested to go for fixing up of the Outdoor unit in Angle instead of Keeping it Laft. As per their suggestion i accepted and paid Rs. 750/- extra for fixing up.we were out of station for 10days after this.

After that the cooling effect is very low. regarding this i booked a complaint in your customer care, ref.no283889 dtd15/3/2010.

But there is no resposnse up to this time, i called 4 times to your customer care, and booked in net , i tried to (chitra kala) customer associate she never picked the phone. then i tried to level 2 Mr. Arul -Manager marketting his number always engaged.

As a customer i am helpless. pl depute your person atlease at this time once, after that i will never turn back to viveks even fof AMC service


pl HELP HELP


TS SIVAKUMAR
[protected]
23783146