[Resolved]  Viveks Store, Chennai — NIL - Customer Care.

Address:

Chennai, Tamil Nadu

I recently faced a problem with Viveks Store, Chennai. I have ordered for LG Split AC 3star on 31st March'10 and product delivered only on April 4th 2010 in my home. Also they said the installation will be done on 5th April, where i have taken leave and waited for the technician, he never turned-up that day.

I took leave on 6th April 2010 and after lot of follow-ups the technician came late evening (after 6.30 p.m) and finished his installation of Split AC by 10 p.m. The AC didn't work and he said we have got only economy stabilizer and we need to buy Double Booster to feel the AC.

Then there is no follow-ups from the technician or from Viveks whether the product is working fine. Yesterday (8th April) i have installed Double Booster on my own and then the AC didn't work because the Installation from VIVEKS team was not properly done and the compressor didn't work. Even we followed many times they didn't attend the fault immediately.

* To install a AC, why there is lot of confusion and Delay?
* There is no Team Co-ordination between them.
* Every time if we have to convey anything to the technician we have to undergo a customer care number where we have to wait for so long time in 'Q'.
* Since the Customer Care people is also not the direct employee of VIVEKS they don't know what to answer for our fault and it takes time to reach the message to proper person.
* Buying AC is no more Luxury now, it is coz of summer and my 6 months kid suffering from Sun's heat.

* I personally feel that there is no Customer Care where i have taken 2 days of leave and they don't feel the urgency and importance of retaining the customer.
* If we have delayed in paying for the product would they have encouraged us? but i have got the product very late and still the installation is not complete after 9 days billing.
* Only when people bill they are behind us and once after billing we are behind them.

The greatest comedy was from VIVEKS;
They had sent a message that i will get a technician named Ezhilarasan on 6th Morning 9.30 am, but no one turned up.

Then i got consecutive messages that he will come at 2 p.m and by 4 p.m i am getting a message that he will come by 2 p.m. How can it be possible when i get a message by 4 p.m that a person will come at 2 p.m (2 hrs before) where no one turned up by that time.

But i only got Karuppian as a Technician late evening, but not Ezhilarasan. Why there is so many Wrong Info sent to the your customers?

Is it the way should a customer been treated? I FEEL THERE IS NO CUSTOMER CARE IN VIVEKS STORE, CHENNAI.