[Resolved]  VLCC — Services and False promises

Address:

Bangalore, Karnataka

My name is Gayathri from Bangalore. I went to VLCC cunningham road and got myself registered for full face laser treatment(hair removal) . I got in touch with the branch manager Jyothi and she put me to this Dermatologist Dr.Arun Kumar. They said within 7 sessions you will have no hair, no matter however sensitive your skin is and blah.. blah... I agreed and got enrolled for it and weight reduction.

Forget 7 sessions even after 10-11 sessions my hair on the face didnt decrease instead started increasing. I used to complain it to Dr.Arun right from the 3rd session. He said it will reduce gradually and asked me to razor my hair and not thread or wax it. I did the same until 10th session and still doing it, unfortunately. When complained Dr.Arun named a biiiiig medical term to it and asked me to get my haromonal tests done. I got all those tests done spending Rs. 5,000/-. The tests were normal. Then Dr.Arun put me to Vibhuti Sharma, who was the head that time. She met me and advised me to go for some more sessions and i agreed. But even that went vain, because there was no results at all. I agree results might vary from person to person, but there cant be no results at all.

Then when asked for re-imbursement Dr.Arun cleverly escaped saying, i cant do anything, but you can avail other services. I said no at that time. Then i got in touch with Mr.Sabu Paul, who was the head of South India at VLCC. He then passed the buck to Dr.Gitanjali, from corporate, who considers herself very smart and spoke to me for half an hour on the phone saying your hair growth is reduced. I dont know why you are saying like this, we cant reimburse your money as that is not VLCC's policy. Instead of consoling me she was so rude.

Then i again called Sabu paul so many times and said if not my money give me some services. He sends me an RUDE SMS saying : " We cant give you any services, as you have availed all the services" There was not even one apology note in his SMS. How sad of people representing VLCC at this level, talking like this? Cant even imagine.

Hence planning to file a law suit against VLCC for the insult, cheating and Embarassement they put me on. I feel so embarassed to walk with so much of hair on my face now. I am not going to spare them. I am putting this on all leading newspapers.