[Resolved] Vodafone — Recharge amt disguise

gopal3891

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat

I recharged my Vodafone sim online from http://www.freecharge.in/ site. By filling the required details. I recharged with amount of Rs/- 110, as thinking that I will be getting some amount around 100 Rs/-.

But, this amount got recharged for WCC, World calling card. When I called customer care on 18/02/2012. I got to know that this amount of recharge kept only for WCC. Not for other purpose (meaning local & STD call).

The problem is at the time of recharging no information given, about what amount will be liable for what kind of recharge. I got the recharge, but I will not be able to use this. According to this recharge one can only use this amount for international calling. due to no information given on the website by service provider while recharging.

I just want them to covert this recharge into normal recharge.
Kindly resolve this issue.

e-mail: [protected]@gmail.com

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Jan 11, 2017

Complaint marked as Resolved

Verified Support

Feb 20, 2012

Vodafone India Customer Care's response Hello Gopal,

Thanks for writing to us with your concern. Please share your number with us at http://bit.ly/xoXwhp we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198.

Regards,
Vodafone Customer Care

Verified Support

Feb 20, 2012

Vodafone India Customer Care's response Hi Gopal,

Thanks for speaking with us. Please email the required details to vodafonecare.[protected]@vodafone.com so that we may be able to help further. You can also email us at the aforementioned email ID for any assistance in future or you can also call us on our toll free number 198, we'll do our best to help.

Regards,
Vodafone Customer Care, Gujarat