[Resolved]  Vodafone — Bad Vodafone Service

Address:

South Delhi, Delhi

Dear All

Good day to all concerns

With respect to above i hear by attaching/Quote my correspondence with the vodafone.

Quote

Subject: Re: Services of Vodafone mobile number [protected]
From: "Vineet Saini"<vineetsaini.[protected]@rediffmail.com> Mon, 19 Mar 2012 23:50:41
To: "Vodafonecaredel (DEL-NE)"<[protected]@vodafone.com> and others
View blocked images in this message
Dear Vodafone Team

It seams you all are careless and also stop checking your mails update from consumers.

I have already put my reply for your mail dated 16.03.2012 as Quote below :

Quote
================================================================================...⇄
Subject: Services on your Vodafone mobile number [protected]
From: "Vineet Saini"<vineetsaini.[protected]@rediffmail.com> Mon, 19 Mar 2012 12:46:00
To: "Vodafonecaredel (DEL-NE)"<[protected]@vodafone.com> and others
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Final Reminder (Without Prejudice)

Dear Vadafone Team

We regret to inform you that inspite of my various Telephonic discussion, Visit to Your Vodafone Store, Clarification mails, request mails and repeated reminder till date, there is no positive response from your end.

In the view of above I once again request you to do the requirement at the earliest by end of day, or i will assume that you all are not admitting your fault/crime and i can proceed for Consumer Court by 20.03.2012. (Without informing you again)

Vineet Saini.


From: "Vineet Saini"<vineetsaini.[protected]@rediffmail.com>
Sent: Sat, 17 Mar 2012 11:10:11
To: "Vodafonecaredel (DEL-NE)"<[protected]@vodafone.com>,"appellate.[protected]@vodafone.com"<appellate.[protected]@vodafone.com>,"nodal.[protected]@vodafone.com"<nodal.[protected]@vodafone.com>,"vodafonecare.[protected]@vodafone.com"<vodafonecare.[protected]@vodafone.com>
Subject: Re: Services on your Vodafone mobile number [protected]
Dear Vodafone team

It seams you all peoples are foolish or making me foolish.

1st You have not attached anything.

It seams you all are uneducated.

2nd you have not read my trailing mail care fully. (I clearly mention that i have visit 2 times at your Vodafone store and also submit both token slip details with date) or what they said i highlight in my trailing mail.

It seams you are not "Happy to Help"

You need Help from consumer to make your pocket happy.

My all visit + expenses + other charges details is listed in my trailing mail.

When you can send your field boy to give your product at my premise then you can also send him to collect your product from the same premises. (Other vise i have to add 1 visit (all expenses) amount to previous (INR. 3,040.96) claim amount. Which would be my revised Claim amount to you.

I give you suggestion. Pay my legal liability claim ie. INR. 3,040.96 By Cash or cheque at the same time when your representative visit to collect you product from my premises.

Please also mind that this is my last communication with you and I also provide you the solution for the inconvenience caused by you to the consumer.

Your representative can visit on 19.03.2012 in between 9:30 Am to 11:30 Am (Calling me before coming)

In my trailing mail we request you to inform "Where consumer/we are wrong"

In our earlier communication with you your mails are self explanatory that we have no fault at any side either in cooperating you in all way or in submission of all requested documents/information as requested/instructed by you in all possible way which Vodafone like. Inspite of all what we are getting - These foolish mails and bad commitments or wastage of time.

Hope matter is clear to you all, We are waiting for you till 19.03.2012 or we shall proceed with Consumer Court finally with your names, data, all charges proofs and other related information on 29.03.2012

Silence means admitting your fault.

My all communication till date with you is "Without Prejudice"

Vineet Saini.
Contact Address and details - As informed in trailing mail
================================================================================...⇄
Unquote
On 20.03.2012, I will proceed as i inform you all earlier.

Vineet Saini.


From: "Vodafonecaredel (DEL-NE)" <[protected]@vodafone.com>
Sent: Mon, 19 Mar 2012 15:10:31
To: "vineetsaini.[protected]@rediffmail.com" <vineetsaini.[protected]@rediffmail.com>
Cc: "Appellate Delhi (DEL-NE)" <appellate.[protected]@vodafone.com>, "Nodal.[protected]@vodafone.com" <Nodal.[protected]@vodafone.com>, "vodafonecare.[protected]@vodafone.com" <vodafonecare.[protected]@vodafone.com>, "Vodafonecaredel (DEL-NE)" <[protected]@vodafone.com>
Subject: Services of Vodafone mobile number [protected]
Dear Mr. Saini,

Thank you for writing to Vodafone regarding the services of your Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per our earlier communication we have already informed you that kindly visit nearest Vodafone store (list attached) along with valid document regarding refund of net cruise so that we can do the needful and assist you in best possible manner.

Assuring you with best of our services and we value your association with us.

Happy to help,
Ashwani Malik
Vodafone Care

Contact numbers:
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

Subject: Re: Services on your Vodafone mobile number [protected]
From: "Vineet Saini"<vineetsaini.[protected]@rediffmail.com> Sat, 17 Mar 2012 11:10:11
To: "Vodafonecaredel (DEL-NE)"<[protected]@vodafone.com> and others
View blocked images in this message
Dear Vodafone team

It seams you all peoples are foolish or making me foolish.

1st You have not attached anything.

It seams you all are uneducated.

2nd you have not read my trailing mail care fully. (I clearly mention that i have visit 2 times at your Vodafone store and also submit both token slip details with date) or what they said i highlight in my trailing mail.

It seams you are not "Happy to Help"

You need Help from consumer to make your pocket happy.

My all visit + expenses + other charges details is listed in my trailing mail.

When you can send your field boy to give your product at my premise then you can also send him to collect your product from the same premises. (Other vise i have to add 1 visit (all expenses) amount to previous (INR. 3,040.96) claim amount. Which would be my revised Claim amount to you.

I give you suggestion. Pay my legal liability claim ie. INR. 3,040.96 By Cash or cheque at the same time when your representative visit to collect you product from my premises.

Please also mind that this is my last communication with you and I also provide you the solution for the inconvenience caused by you to the consumer.

Your representative can visit on 19.03.2012 in between 9:30 Am to 11:30 Am (Calling me before coming)

In my trailing mail we request you to inform "Where consumer/we are wrong"

In our earlier communication with you your mails are self explanatory that we have no fault at any side either in cooperating you in all way or in submission of all requested documents/information as requested/instructed by you in all possible way which Vodafone like. Inspite of all what we are getting - These foolish mails and bad commitments or wastage of time.

Hope matter is clear to you all, We are waiting for you till 19.03.2012 or we shall proceed with Consumer Court finally with your names, data, all charges proofs and other related information on 29.03.2012

Silence means admitting your fault.

My all communication till date with you is "Without Prejudice"

Vineet Saini.
Contact Address and details - As informed in trailing mail


From: "Vodafonecaredel (DEL-NE)" <[protected]@vodafone.com>
Sent: Fri, 16 Mar 2012 17:37:08
To: "vineetsaini.[protected]@rediffmail.com" <vineetsaini.[protected]@rediffmail.com>
Subject: Services on your Vodafone mobile number [protected]
Dear Mr. Saini,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We sincerely regret the inconvenience caused to you.
We would like to inform you that kindly visit nearest Vodafone store (list attached) along with valid document regarding refund of net cruise so that we can do the needful and assist you in best possible manner.
Assuring you with best of our services and we value your association with us.

Happy to help,

Vinay Kumar Saxena
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




_____________________________________________
From: Vineet Saini [vineetsaini.[protected]@rediffmail.com]
Sent: 13-Mar-2012 13:29
To: appellate.[protected]@vodafone.com,nodal.[protected]@vodafone.com,vodafonecare.[protected]@vodafone.com,[protected]@vodafone.com
CC: vineetsaini.[protected]@gmail.com
Subject: Fw: Vodafone Harassment to Consume Fwd: Services of Vodafone mobile number [protected]




Dear Ashwani

It seams you have not read the mail carefully.

My trailing mail dated 11/03/2012 is not pertaining to mobile phone. (It is regarding to your product Vodafone net cruise mobile internet stick MDN [protected])

I already provide you all your device/products reg'n no (You need not to ask for having the mail from the registered id)

For your information ID vineetsaini.[protected]@gmail.com and vineetsaini.[protected]@rediffmail.com is registered with one user.

As i inform earlier "I don't want your further clarifications/sympathies mail from your side. Just pay the loss suffered by me due to vodafone, if you can."

Also consider the said mail as Final Reminder for my request for today by 14:30 as refer in trailing mail dated 11/03/2012 Or i shall proceed further in this matter. (Consumer court)

I have already provide you all data pertaining to your record (For your checking and verification), please don't wast my more time to provide you the same date again and again.

Vineet Saini.

Contact details - As mentioned in trailing mail dated 11/03/2011


From: Vineet Saini <vineetsaini.[protected]@gmail.com>
Sent: Tue, 13 Mar 2012 12:38:24
To: vineetsaini.[protected]@rediffmail.com
Cc: [protected]@gmail.com
Subject: Fwd: Services of Vodafone mobile number [protected]


Subject: Fw: Vodafone Harassment to Consume Fwd: Services of Vodafone mobile number [protected]
From: "Vineet Saini"<vineetsaini.[protected]@rediffmail.com> Tue, 13 Mar 2012 13:21:20
To: "[protected]@vodafone.com"<[protected]@vodafone.com> and others
View blocked images in this message
Dear Ashwani

It seams you have not read the mail carefully.

My trailing mail dated 11/03/2012 is not pertaining to mobile phone. (It is regarding to your product Vodafone net cruise mobile internet stick MDN [protected])

I already provide you all your device/products reg'n no (You need not to ask for having the mail from the registered id)

For your information ID vineetsaini.[protected]@gmail.com and vineetsaini.[protected]@rediffmail.com is registered with one user.

As i inform earlier "I don't want your further clarifications/sympathies mail from your side. Just pay the loss suffered by me due to vodafone, if you can."

Also consider the said mail as Final Reminder for my request for today by 14:30 as refer in trailing mail dated 11/03/2012 Or i shall proceed further in this matter. (Consumer court)

I have already provide you all data pertaining to your record (For your checking and verification), please don't wast my more time to provide you the same date again and again.

Vineet Saini.

Contact details - As mentioned in trailing mail dated 11/03/2011


From: Vineet Saini <vineetsaini.[protected]@gmail.com>
Sent: Tue, 13 Mar 2012 12:38:24
To: vineetsaini.[protected]@rediffmail.com
Cc: [protected]@gmail.com
Subject: Fwd: Services of Vodafone mobile number [protected]


[protected] Forwarded message[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
Date: Tue, Mar 13, 2012 at 10:40 AM
Subject: Services of Vodafone mobile number [protected]
To: "vineetsaini.[protected]@gmail.com" <vineetsaini.[protected]@gmail.com>


Dear Mr. Saini,

Thank you for writing to Vodafone regarding the services of your Vodafone mobile number [protected].

We would like to confirm you that, as per our records, the e-mail Id updated in the Vodafone account [protected] and the e-mail Id from which we have received the e-mail are different. Hence we request you to kindly send us an e-mail from your registered e-mail Id so that we can address your query.

Assuring you with best of our services and we value your association with us.

Happy to help,
Ashwani Malik
Vodafone Care

Contact numbers:
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in



_____________________________________________
From: Vineet Saini [vineetsaini.[protected]@gmail.com]
Sent: 11-Mar-2012 13:11
To: appellate.[protected]@vodafone.com,nodal.[protected]@vodafone.com,vodafonecare.[protected]@vodafone.com
CC:
Subject: Vodafone Harassment to Consumer




Dear All

I want your kind concentration.

I have call to the vodafone customer care on 16.02.2012 for Billing related information pertaining to my Vodafone no. [protected]. Your representative talk and transfer my phonecall to your sales department, Some Sanchita named lady attend my call, she insist me to buy the Vodafonet crus net stick, i inform her that i dont have any current resident id, she inform to provide any older resident/contact id. As per the information provided by her i inform her "I don't want this service as i dont have any current resident id proof" I request her to inform my billing relater information. She told me that in the month of march they have targets and all those performance related issues. She again insist me to buy the same net stick again and also ensure to make the positive verification from her own department at her own risk and start informing the feature of your product.

On 18.02.2012 Your Field boy named Sunil Kashyap call to come and tell me the reference to buy the net stick and inform that he is nearby my resident location, He came to my Temp residence address on same day around 01:00 pm . He request me to provide same documents as informed by sanchita, i once again inform your field boy that i don't have current resident proof, he inform to put the current resident address (Which is my temp address) in your form for billing address, he write the same and have the old address Bank passbook copy and pan card copy (After verification of original) duly signed by me (As guided by him). He take Rs. 799.00 from me and hand over me the net stick box with Cash receipt.

On 19/20.02.2012 i receive phoncall from your rep'n Amit Chauhan, he told me to send the scan copy of pan card (I was out of station at that time). On 20.02.2012 at 11:54 Pm i send him on his request. I think it's no problem and it's my duty of cooperate with your staff.

Vodafone start Harassing me from here

Vodafone guide me procedure in wrong way, (When i am not interested to have vodafone product, vodafone emotionally sell product) insist me to submit wrong documents (When i have no current address proof), {Vodafone take the Address proof documents without informing/objection and also verify the same in his presence}. On submitted signed document at once again asking for scan copy (I dont have scanner and all it instruments at my home, although i arrange scan copy in late night Hrs (While i just return from our station)

After two or three days i recieved a call from your rep'n regarding address verification, again i tell him that i am not the resident of passbook address (Which i already inform earlier to all your rep'n) and also inform the same to him and request him to contact sanchita. (Insist me to by vodafone product in such way)

Some days passed i again contact your customer care for informing the matter, fortunately my call was attended by Sanchita, I politely inform her all the matter. She told to solve the matter at her responsibilities. After that she call me from her personal Phone no. (Which i have not saved in my phone ) i make several call to her at that no to refund the amount paid by me and take your net stick back. She is continuous saying she is engaged in making the device functional.

Vodafone start Physical harassment from here
She stop piking phone after same day i again make call to the customer care, they inform me to contact sout extn vodafone store. On 24.12.2011 i went to the South exnt store from A-2BLOCK, CHATTARPUR EXTN, NED DELHI (which is more then15 Kmr away) refer Token no. 803 dated 24.02.2012 at 14:44 Hrs, I discuss all above to NEHA, she request me to inform the present address for change in some ware in your system entry. (I also request her to refund your product, but she told that she had changed the billing and verification address and the verification boy will make verification till 26/27.02.2012. (On same day I thanks neha and come back to home).I need to take the half day leave for this purpose)

Few days passed no one has call me and not visited my premises, nither i receieved any call or any related help from vadafone side.

I again call to the vodafone, vodafone tell me that verification boy will call me itsellf, in evening i again call to vodafone, vodafone again tell me to go to the South Extn store again. On 10.03.2012 i again take half day leave and went to your store (Aab to hum hi vodafone ki seva me hazir hona tha kyoki ab to vodafone ne HELP he karni band kardi thi, vODAFONE KO 1 CUSTOMER MILL GAYA THA, MARCH K TARGAT K LIYE BHI KAAM HO GAYA THA OR PAISA BHI MILGAYA THA).

On 10.03.2012 i reached at vodafone store around 13:11 Pm refer Token no. 10/03/2012 i meet Neresh I told him all matter in all polite way, he leave his seat/counter went some ware without informing us and i keep standing for 15/20 Minutes in front of his counter. After a wile he came and tell us to go to some another place for refund the net cruise stick. (And also inform that he can't help and will not provide any other information), I request him to tell me his senior person details or customer complain book. He start saying "Jo dekho complain ki baat karta hai" I hear his these words very clearly. When i politely ask him not to frustrat customer he start protecting him.

My question is
1st. when I told sanchita that i dont have current address proof why she insist me to have the product and call me from his personal phone no. (Please verify the same)

2nd. Your field boy came and take verified documents form me why he not objected me while taking documents.

There are so many questions when my address verification is not good than why neha (At sout Extn Store) change my address on 24.02.2012, and why inform me that the verification will be done in 2-3 days. and if matter is some another why vodafone not call/inform/Msg the matter to me

Now you all decide where customer is wrong.
(Customer always pay to have good services)

On more thing i want to inform that on 11/03/2012 "Vodafone barreled my voice call service to contact vodafone customer care on my phone" I call vodafone for complain all the matter the selected key wodrs dos't forwarding my call to your representative.(If you want then you can check your record.)

So i need to write mail to you all on 11/03/2012 (Not to have your sympathies or charity)
And
I don't want to keep using Vodafone services and in future also share my this experience with vodafone to my all known's. (And the all credit behind that will goes only to vodafone.)

As I experience, you all are from vodafone and connected with each other some ware (You will not see the mistake from your side because all the relevant data pertaining to the above harassment is in your hand.)

But i will not keep my self silent and shall proceed with you with all my consumer rights.

Now i want all my payment and dues and expenditure from vodafone.

I once again personal/Politely request vodafone to refund all payment and dues and expenditure for my sufferings also for Vodafone Net cruise product.

Details are as under : MY CLAIM BILL IS AS UNDER

Net cruise (Product) charges - INR 799.00 (Cash voucher available with me)
Month Interest on INR 799.0 @ 4% - INR 31.96
Half day charges on 24/02/2012 - INR 975. (Half day leave application is available with me)
Conveyence to and fro Minimum 30 Kmr @ INR. 4/Kmr on 24/02/2012 - INR. 120.00 (Token no 803 is available with me)
Parking charges on 24/02/2012 - INR. 10.00 (Parking slip is available with me)
Half day charges on 10/03/2012 - INR 975.00 (Half day leave application is available with me)
Conveyence to and fro Minimum 30 Kmr @ INR. 4/Kmr on 10/03/2012 - INR. 120.00 (Token no 789 is available with me)
Parking charges on 10/03/2012 - INR. 10.00 (Parking slip is available with me)

TOTAL CLAIM BILL IS INR. 3,040.96 (Proof Phone call charges till date are not available hence not claimed)

Please arrange to pay the same at the earliest and inform the same to me by mail by 13.02.2012 (End of day before 14:30 Pm) or i will assume you are not interested in to except your fault/ paying the loss suffered by me due to vodafone Or i shall proceed further in this matter. (Consumer court)

I don't want your further clarifications/sympathies mail from your side. Just pay the loss suffered by me due to vodafone, if you can.

For shot time Vodafone Contact no - [protected] (I will close this no shortly
My Short time vodafone Contact no. [protected] (I will close this no shortly
My alternate contact no. is [protected]
Net cruise device no is - [protected]

My rest contact details are available with you.

Please check my all phone calls and all communications ways with above record (These details is to check your own record not my personal Details)

The above details are for your information and for earliest payment of my dues.

Declaration - Till date all my way of communication with you is Without Prejudice.

For what i Thanks you
Customer
Vineet Saini
Contact - As above


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Unquote

Kindly inform what should i do.

Vineet Saini
[protected]