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Vodafone - balance deduction |
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74 Reviews
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rizwin
on Jun 14, 2012
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My Vodafone number is 9825672723.my last date of internet service is 14-6-2012 but company deduct internet surfing charges on 13-6-2012 and this scheme is also auto renewal but company doesn't renewal that scheme....when i call to customer care and talk about this problem no any responsible answer from them my deducted balance is 150 rs..i talked with Mr. Narendra Bhasi in vodafone customer but he talk very roughly and very irresponsible...
please rply me.
rizwin narsinh..
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 73 Comments |
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before some days I have recharge my mobile with Rs.100. But after sometime it has been deucted with Rs. -300.00 with do any type of work on mobile .
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I got service msg in to my service inbox in (9919465522) my nokia 3610 mobile handset on the date of 15/04/2010. The message was as "Kare Unilimited Download Free bilkul Apke Liye " After receiveing the message i click on retrive button after clicking the button they activated one kind of services and deducted approximately 100 rupeees from my account .I am very much depressed because they are just doing Fraud with us .
From
Sandeep Kumar
Management Lecturer
JDIMT Varanasi
9919465522
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dear sir,
company has deducted my balance without taking my concern.Its happen with other persons also but no body is ready to listen them.
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Sir,
I am useing ur prepaid conection with number 9645456502. last two weeks back 96 rupees deducted from my account for activation Vodafone GPRS. i was called ur coustmer i got this information from thier... But i am useing nokia 1661 handset and alos that handset is not supporting GPRS services... so i want my money refund back,,,,this is a genuie complaint......
pls contact me after geting this complaint my secondry number...9895954477
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Hello ! my complaint is about balance deduction . this is second time that they have deduct my balance of RS 21 .. first time on 22 oct 2010 .. they said sir you have activated scheme of rs 21 internet pack and its feature and all .. but i disagrees that i have not done or activated ,this scheme they register my complaint on 22 oct 2010 and said your query will resolve by 25 oct 2010 on behalf complaint no. 2169030452 then again i called up after 25th they said sir plz wait there was a sunday in between days so thats why we are not able to resolve .. then again they said saturday was there ... They didnt give me resolution .... BUT THIS IS AGAIN ON 2 NOV 2010 THEY DEDUCT BALANCE I HAVE REGISTERED COMPLAINT 2170691302 .. THEY ARE STILL SAYING FOR WAIT TILL 4 NOV.. NOW WHAT I SHOULD DO RESPOND ME
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Twice deduction of my balance. I complained so many times but all in vain..
they are making fool because they ask for 48 hours and then they dont even bother about the customer.
very very poor service.
my no is 7837774428
pls pls help me. once they started voice chat service by there own then they started hello tune on my number and dducting my balance again and again
pls have a look on this . plsss
i would be thankful to you.
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Respected madam
I Jasmanpreet Singh, want to say you that my Vodafone no is 7837502626. Unwanted services like music zone, V2V sms pack, internet packs are being activated on my no. automatically, and amount is deducted from my balance. I am so worried to this problem even i have activated DND service on my no. If i call on 198 or 121 ur CC executive make some nonsense excuses like I have activated this service, service is automatically activated, yor are selected customer for this service etc.. only once my balance was refunded. but now it is not refunded. Last wednesday dated 11-11-2010, Rs, 21 was deducted for some Internet service pack. even talk with CCE and registering my complaint there is no refund of my balance. So plz I request u to solve my exixting problem and improve Vodafone services. I have already stopped using my previous Vf no 8054144608 due to this problem.
Hope for ur kind attention.
Thanx.
Jasmanpreet Singh.
9872098504
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Dear Sir
I am using 2 nos. of vodafone Connection (9899870595 & 9811694453) . In both connection I have not any type of Connection of Internet & also I have not swithched on GPRS in my Mobile Phones . But the balance has been deducted from my balance Rs. 98.00 both connection . When I talked to Customer care they are sayng that your Intertnet is Swithched on . But when my GPRS is not on how can the internet facility can be on . After talking to customer care they (C. Care) did not stop to deduct tha balance from mobile . I am unable to think that what should I do . At last I can throw the both sim from my phones and also thinking to go to Consumer court .
Kindly give me the right direction to do .
Thanks & regards,
Neeraj Mahapatra
(9310693342)
nk_mohapatra@yahoo.co.in
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a service is activated automatically in my mobile no. and deducted my account balance. it is done more than 5 times in a month..
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I am getting an error on my Vodafone SIM DND service unavailable and everytime I am charged for the SMS 10 paisa per 10 KB. Please suggest what could be the reason. I ahve deactivated GPRS services on my prepaid number but the SMS keep coming which causes deduction of balance.
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today i got a sms from Vodafone saying "As per your request Caller Tune service is activated. Rs.30.00 is charged as service rental for 30 days. Next rental will be deducted as per the availability of balance in your account on 06 Apr 2011. To deactivate send CAN CT to 144 (Tollfree). " and
again just after few seconds i got another text from "56789" which reads like "Your Callertune service has been activated!Movie/song ka naam 55655(toll free) par SMS karke Callertune badle.Hit song chunne ke liye call kare 123(toll free)"
i did not request for any such callertune service from my number to Vodafone and still they 've deducted Rs.30 from my balance !! And this is not the first time they did it to me , i've faced such balance deduction problems from vopdafone before too!! i'm so sick with Vodafone now !! please help me out !!
Thanks
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i am a senior vodafone customer. my mobile number is 9584593180. i am khageshwar prasad choubey residing from rishabhtirth damaudhara distt. janjgir-champa. on on 07-03-2011,19:44:09 i lost 30 Rs. my main balance by caller tune activation, but i beg to state that i did not any type of attempt to subscribe the caller tune .
so plz refund my balance of 30 Rs. immediately. plz plz plz vodafone vodafone vodafone vodafone vodafone vodafone vodafone vodafone vodafone vodafone vodafone vodafone vodafone vodafone vodafone vodafone vodafone.
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company had deducted my balance on 11th 12th of march without any notice and whenever i tried to make it listen to customer care it is always unavailable
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dear sir, iam brought a vodaone prepaid sim no:9050506760.after that i am recharged it with 44/-rs and found 44/-.after some time i am send a massege (S ime no of my phone) to 52586 for receiving internet setting in my phone.i am tried many times.but no setting deliverd for me.then next day i am recharge my phone with 98/-rs for 1 month internet plain.after that i am send same massege,and i have received setting next few minutes.i am saved it.then i am started to use internet an also download a song from freesite: punjabimob.com.i am used aprrox 10 mb.then i am come my home and want to use internet.but could not.i am make a call to custmercare.they reply that your balance is in -44/-(nagetive).and they are reply that you are used internet before 4 hours of 98/-recharge.and you will used internet only with possitive bal.sir,compay not send any kind of massege to me that your balance is cutoff if you are used internet before 4 hours.pls setisfied me.thanks jitender kumar mob.9896042592 (cable opreter).i am not used any internet plan since the recharge.
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Dear Sir,
Before completing 72 hours from date & time of scheme activated, they auto renewed another scheme.
My scheme Started on 20.03.2011 @ 2:30 p.m. for 3 days. & they renewed the scheme on 23.03.2011 morning 09:30 a.m.
Regards,
Amit Panchal
-----Original Message-----
From: Maulika C [mailto:maulikac@vodafone.com]
Sent: Wednesday, March 23, 2011 7:50 PM
To: Panchal, Amit FRB
Subject: Balance Deduction related concern for 9925618258 [REF:563633582359]
Dear Mr. Panchal,
Thank you for your email dated 23/03/11 about Balance Deduction related concern for your Vodafone mobile number 9925618258.
We thank you for your valuable feedback regarding status content of GPRS packs. We will definitely intimate you once we come up with any such changes.
As per your telecon with our Executive Ms. Aisha Mendonca, we wish to inform you that we have checked the concern and found that VL17 pack, wherein you get a benefit of 150 MB free was activated on your above mentioned number on 20/03/11 on receipt of your request via SMS ACT VL17 to 144 (toll free). Hence, the said service got renewed on 23/03/11 and the charges of Rs.17/- deducted are correct and we will be unable to provide any credit towards the same.
Further, we would like to inform you that VL17 pack is now deactivated from your above mentioned number on receipt of your request via SMS CAN VL17 to 144 on 23/03/11. Rest assured we charge you only when you initiate any chargeable transaction from your number.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help,
Maulika Chandramouli
Nodal Officer
Contact numbers:
For any queries call 111 or +91-9825098250.
For any complaints call 198 toll free helpline Nodal Officer: +91-99250 00401 Fax number: +91-9825025989
E-mail: maulikac@vodafone.com
Website: www.vodafone.in
---- Original Message ----
From: amit.panchal@schaeffler.com
Sent: 23-Mar-2011 11:07:26
To: vodafonecare.guj@vodafone.com
Cc: maulikac@vodafone.com; zahirwykes@vodafone.com
Subject: Service registration number. 1282541342
Dear Sir,
I started VL17 pack on 20-02-2010, Saturday @ time 14:30 & it will get finish on 23.02.2011 @ 14.30
However I got one SMS that my VLPACK auto renewed today morning & Rs. 17 deducted from my account.
Before finish my first pack how it is renewed second pack. I request you to please go through it & credit Rs. 17 in my account.
My Service registration number :1282541342 dtd. 23.03.2011@10:24
Regards,
Amit Panchal
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Dear Sir/Madam,
My name is Ashwinder Singh & using the services of vodafone Essar, no is 9780908073I had a activated a plan of vodafone of rs 40 mb on my mobile for one day. i start using the gprs plan & there is no balance deduction from my account after one hour, when i use the pack again and after using the internet for another 2 hours , i see that my account balance reduces from 255.00 to 148.00, when i call to the company regarding this , they said that your 40 MB had been finished & this charges is for extra usage, as there is no intimation from your company side for this finishing of usage, so , the company had done wrong with me, please consumer complaints take necessary action
against the company
From.
Ashwinder Singh
Tel No 9780908073
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Dear Sit/Madam,
I agreed about that usage, but the company has to give intimation to their customers, so they do not use additional data, so thats the poor thing from company side
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My Mobile Account Balance Deducted by activating Caller tune. I already given DND activated message to vodafone. Why they are deducted my Account balance. MY Phone NO. is 09836089091
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Hi,
This is extremely disappointing for me to write a mail to you as I never wanted to do so cos I understand what system up gradation is and what call procedures are.
But let me tell you very upfront that you have a pathetic customer care department.
All they can do is place the call on hold and then disconnect it as they do not have resolutions to the problems.
I have been complaining about my number 8859701212 registered on Paras Aroras name, from more than two weeks now but have not received a satisfactory answer for that.
I have been receiving messages from Vodafone about the auto deduction of Rs 399 towards the blackberry services on the 23rd march. I got my phone recharged with Rs 450 on 23rd by 11 am.
Now from the same day whatever internet usage I did I was charged for that. If my BB services were deactivated due to insufficient funds I should have received a message about it, which I did not receive.
After calling up the customer care department I visited the Vodafone store as well where in I didn’t get any resolution.
No further stories, my only concern is WHY WAS I CHARGED FOR GPRS WHEN BB SERVICES WERE ACTIVATED AND MONEY WAS DEDUCTED FOR THAT…..???
MY PHONE IS STILL ON GSM MODE RATHER THAN BEING IN EDGE MODE….
I need a call back or revert on this mail ASAP.
Chander K Bajaj
8859701212
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I,shilpi sharma have activated a value added service named beauty on my vodafone number,9711214034.From then till now,i have made many efforts to deactivate this service but its all in vain and the balance of rupee 1 is deducting daily.I have made a lot of complaints.
the comlaint numbers are 2188178408,155923980,5462086
Every time their response in the same that it wil be deactivated within 4 hours and it has not been till now. Moreover now the deduction has increased to rupees 30 per day.I am totally harassed by this attitude of the company.Kindly help me
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Apr 1, 2011 by
