[Resolved] Vodafone — Unethical promotional messages

mavinay

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I am bearing a mobile number [protected],[protected]. I am receiving unethical messages from Vodafone marketing team which is disturbing and annoying. Also getting missed calls as a part of their promotion, this happens while driving or when I am in a meeting.

Here is a sample message from VX Lovebug "what are your chances for a secret love affair with someone you admire. Find out now. SMS AFFAIR (YOUR NAME)(PERSONS NAME) to 51515"

Being a married person its spoiling the ethical values in my family. All the customer care executives are rude when we ask them why are you sending such messages.

Similar nonsense messages are coming to both my numbers.Have explained to the customer care several times and had also put a DND request on 20th Apr 2010. But when I visited the store at Frazer Town on 22nd June 2010 the system shows a wrong date and they say it will take another 15 days to get the DND activated. Also I am never able to reach the customer care "may be calls from my number are blocked by Vodafone" But their system shows that I had called them even without being able to reach the customer care

Inspite of repeated complaints to customer care and the Vodafone Store at Frazer Town there is no action being taken.Vodafone is making my life misearable by making me run around them for stopping these messages. Since this messages are from Vodafone itself and not a third party,I think they should have atleast blocked from their end.But irresponsible customer care and staff had no clue how to handle this issue.

I was a customer of Airtel for past many years but never got such unethical promotional messages.

Request to please see that they stop annoying me.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

splashsandy

from Hyderabad, Telangana

Vodafone — Being given run around

I have requested for a migration from post paid to prepaid on Friday the 25th of march 2011. I was told the same takes 3 days to convert. I was given enough run around in the name of retention. Which included asking me to pay 1000 extra stating that I had taken a corporate connection and that the number given at that time was a paid no. Why don’t you guys communicate that while giving the connection. If I don’t use Vodafone I don’t have to pay a thing but if I am choosing to convert to a prepaid user I am asked to pay up .. funny !

Anyways I paid all that I was asked to on 25th march and still I am waiting for the migration. I followed up several times and each time I had to visit your store as the guy at the store does not answer his phone and customer service washes its hands off by saying please visit the store. Last week I was told a ridiculous reason that the conversion would not happen as there would be some negative marking if they converted his connection and that the retention team would miss the monthly target so the customer ”ME” has to wait until 1st . I had to visit your store again on the 2nd of march as the guy there “Sandeep Singh” did not answer his phone.
He told me the migration would be done on that evening and should complete by Monday … and I am still waiting ….

Amit Kumar

from Mumbai, Maharashtra

I am also getting similar messages from Vodafone, spoiling my public image. It was a mistake get the Vodafone connection.

As Vodafone is dedicatedly spending time and amount on such promotions, it should switch the job with that of a pimp, instead o[censored]sing

The promotional message is like this-VX-61112: "Exclusive Wet Girl Bikini Videos, Huge [protected]@ 49. Only for today. Click http://202.65.157.201/125171"