[Resolved]  Vodafone — change of plan postpaid to prepaid

vodafone postpaid plan — Postpaid to prepaid conversion

Hi,
I have a corporate vodafone postpaid plan. in which, monthly rental is 199 rs. and call charges even more than what are in prepaid plans. So , i want to end up in paying 199 + (20)tax + 100 = ~400+ rs. without any reason. i approached them several time for converting to prepaid connection. Each time they tell, that it would be not be possible. All other service provider provides this facility. vodafone making customer fool as customer wants to retain the old number. They should atleast clearly tell that we dont have such facility.please take strict action against them

One of the vodafone executive named Mr Shashikant made a false commitment for a new connection that i took on 29th Sept. 2009.
He had told me that i can make usage of 500rs/month and for that i won't receive any bill but on 12th October i received my bill and now my services are barred.

i tried to call the concerned person but he is not atending my call.
i tried to call from other no. as well but then he disconnects.

Kindly look forward to this complain.

I took a new connection from :
Mr Shashikant
Live Wire call centre Services Pvt. Ltd.
H-1, C-Block, Community Centre, Naraina Vihar
new delhi-110028
ph. :45036800

S. No. LW/ 58675
Sim no. : [protected]
caf. no 81050861

Vodafone Prepaid — Careless & Pathethic Customer Service

Hi,

I Own 2 Vodafone Connection One Prepaid & One Postpaid 2 Weeks Ago I lost my Sim Card.

So i Visited Vodafone Store At Wanowri there i was told abt the necessary procedure to reconnect & get the no back ,So accordingly I as i Stay at kothrud I prefered to visit Kothrud Vodafone Store

I Visited Nearly 7.15 PM & asked the lady (AshaRathod)abt the no She infomed me our Sysytem is down so there so we are unable to process your Request for reconnection Since1/ hour back when I visited Wanowri the sys were working fine now what happened,

So again I visited after half an hour & asked is the system up the lady playing with her cell phone replied no.i Requested Manytimes that i dont get time to visit here please accept my doc but she was busy playing with here cell phone I waited for Half an hour but no response suddenly she got some message to the no. she opened the syatem & checked the details After this scene when i asked her what is this with a attitude she replied our system is working but we done have SIM CARD to give You,

This is the pathethic & careless service given at kothrud Vodafone Store as Compared to other Vodafone Store..

Request U to Intervene ..

Thanks & Regards
VijayV

sir,
i want to change my postpaid aircel scheme to prepaid for the following number
[protected]
name as per n bill : vasanth k a raj

sir,
i want to change my postpaid aircel scheme to prepaid for the following number
[protected]
name as per n bill : vasanth k a raj

Vodafone — Pre Paid to Post Paid Conversion: 9711082488

The cell number was given to be converted from Pre Paid to Post Paid since 27th Oct 09. After which the telephonic verification was done on 28th Oct and address verification was conducted on the morning of 29th Oct. The pre paid services were disconnected on Thursday 29th Oct 09 at around 7 pm. The post paid services haven't been activated till now.

I have called up your customer care for number of times and have received a different reply every time. Its hard to believe that Vodafone has such poor quality of Customer Care Executives. Believe me with this quality of services you would have been wiped off in Europe or US. Its the sheer momentum of mobile hungry Indian population which is keeping Vodafone's balance sheet healthy. I am happy that new and smarter players are entering the market & Vodafone will start feeling the heat soon.

I have wasted a lot of valuable time calling Vodafone customer care and have thought of surrendering the connection and opting for competetion. But as a last resort I thought of penning down this e mail and checking my patience a little longer. Finally if my connection is not activated soon enough & I am forced to surrender the number I would ensure that people responsible for my mental agony, wastage of time and money are held accountable wether through NGO, TRAI or Consumer Court.

Regards,

Mandeep Singh
+91 [protected]
+91 [protected](Not working at present)

Though TRAI has put forward the rule that postpaid should be changed to prepaid and prepaid to postpaid, Vodafone doesnot allow it. They say it is not there for Vodafone currently and systems are not configured.

tell me where to lodge my complaint,

Regards,
Lakshmisha
Bangalore.

Vodafone Postpaid — change my connection from postpaid to prepaid

Dear sir/madam,

I am PUNISH SHARMA from (Lucknow) having two postpaid connection of Vodafone the first one is [protected] taken from January 07 & second one [protected] taken from july 09 at that time i have required it but due to some personal problem i can't pay the bill of second connection of [protected],i want to change my Second connection ([protected]) postpaid to prepaid.

I have gone to vodafone mini store & call its coustmer care no.111 but i did't get any satisfactory answer,they told me i have to surrender my connection but due to some problems i can't do the same.


I have informed it by mail to Vodafone on its coustmer care email id vodafonecare.upe on 14th November 09 but right now i d't get any answer from them.
please do the needful as soon as possible.
thanking you,
with regards,
PUNISH SHARMA
Lucknow (U.P.)

Vodafone — convert postpaid no. to prepaid

i don't want continue on Post paid, I need convert Pre paid again.

Now prepaid also having the many offers, but on post paid we have to pay 300/- Rs. additional.

Previously my connection is Prepaid so I need convert it from post paid to Pre paid.

I don't want to go for new number I need this number with Pre paid.

I am already complaint to Customer care they didn't respond.

I need a reply ASAP.

Thank Q.

Vodafone Postpaid — postpaid to prepaid

dear sir

pls convert my no.[protected] in prepaid to postpaid very soon.

in past i request many time on mobile to your customer care but there is no. responce

Hi Vijay,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Do let us have your details, mobile number and E-Mail ID here and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Punish,

We believe that you have been contacted by our Customer care team and hope that your concern regarding conversion from Postpaid to Prepaid has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — to chage from post paid to pre paid

I SUBMITTED MY POST PAID SIM TO CONVERT TO PREPAID ON 7/01/10 AT 15.30 IN JB NAGAR VODAFONE OFFICE ALONG WITH ALL DOCUMENTS ,THEY SAID IT WILL BE ACTIVATED WITHIN 48 HRS BUT WHEN I CALLED THE OFFICE THEY SAID IT WILL TAKE MORE 24 HRS ALREADY I HAVE GIVEN THEM MY SIM NUMBER,I DIDNT EXPECT SUCH A BAD SERVICE FROM VODAFONE ,
MY NUMBER WHICH WAS TOBE CHANGED [protected].PLEASE REPLY FAST AND TAKE QUICK ACTION AGAINST MY COMPLAINT,

Dear Sir,
You would just need to take your mobile along with your Vodafone Postpaid SIM to your nearest Vodafone Store so that they may resolve your issue.Maybe if they don't treat you with your problem in a well desired manner, then the authorities may rethink I hope.

I also do agree that its not compulsory for a customer to take pains and efforts to move to a Vodafone store for the ill works by the firm.I just think that you could just give it a try.It is because the problem might have been over if you had gone to their Vodafone Store maybe!

-Hari

I have taken vodafone prepaid connection last year. Vodafone people are cheating to the customers. They said that whenever you want change plan PREPAID TO POSTPAID, POSTPAID TO PREPAID you can change it. A vodafone executive came to me and take Rs350/- to convert prepaid to postpaid. he also gave me a receipt.
receipt details are:
serial no. 27170
ABSTRACT SOLUTIONS (P) LTD.
A-43, Okhla Industrial Area, Phase -I, New Delhi-110020
Ph. [protected]
The executive's no .is [protected]
The above is an associate of VODAFONE. I Think the comp. is fake

Now there is no action taken by vodafone after complaining so many times.
My no. is [protected]
Delhi NCR

Vodafone — Change No. Postpaid to prepaid

Dear Sir / Madam,

I have taken vodafone postpaid connection last year. Vodafone people are cheating to the customers. Before taking postpaid connection they said that whenever you want change plan PREPAID TO POSTPAID, POSTPAID TO PREPAID you can change it. Now i went to vodafone center, and call to customercare office they said that ITS NOT POSSIBLE to change POSTPAID TO PREPAID... They are saying PREPAID TO POSTPAID is possible.

Please do me favour.

Thanks & Regards,
Kanish Thakur.
my mobile no : [protected]
Amritsar, Punjab,
INDIA.

Hi Kiran,

We believe that you have been contacted by our Customer care team and hope that your concerns regarding your postpaid connection have been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Its true they are cheating
I have taken vodafone prepaid connection 3 years ago. Vodafone people are cheating to the customers. They said that whenever you want change plan PREPAID TO POSTPAID, POSTPAID TO PREPAID you can change it. A vodafone executive came to me and take Rs250/- Security Deposit and 100/- Activation Fee to convert prepaid to postpaid. he also gave me a receipt.
receipt details are:
serial no. 27172
ABSTRACT SOLUTIONS (P) LTD.
A-43, Okhla Industrial Area, Phase -I, New Delhi-110020
Ph. [protected]
The executive's no .is [protected]
The above is an associate of VODAFONE. I Think the comp. is fake

Now there is no action taken by vodafone after complaining so many times.
My no. is [protected]
Delhi NCR

Hi Kanish,

We believe that you have been contacted by our Customer care team and hope that you are informed about the procedure to convert your number from Postpaid to Prepaid. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Dear Sir / Madam,

I have taken vodafone postpaid connection few months ago. I want change my conection POSTPAID TO PREPAID. Please do me favour.


Thanks & Regards
Mansi Pandit
my. no : [protected]
Mumbai Maharashtra
India