Vodafone — internet usage charges added extra on the bill

hello sir/mam
well i m vineet my mobile no. is, i have been charged xtra on the mobile phone bill as an xtra charges of rs 99 due to internet usage nd even i havent used the net on my mobile nytime nd there are no downloads, nd when talked to custmer care they say they have some technical difficulty nd dnt evn dare to cl back evn aftr listening to cmplaints, so do take care of this ...

regards
vineet
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