[Resolved]  Vodafone — improper deduction of balance

Hi,
I'm a vodafone user.I've been using the service since an year or more.But the fact is, service is very pathetic comparing to Airtel.Moreover customer service agents have no manner to serve their customers.Also one thing i don't fail to understand, why the hell these agents are for?This should not be called as "We are happy to help you"!!!
I am not able to send any outgoing SMS from my mobile since 4 days.And regularly i have been approaching their agents for providing me a better solution.After such a long time my complain was accepted 24hrs (or more) before.Where in i was promised to get things resolved.But there is no development so far and I'm not able to connect to customer service people as well.
I'm afraid to say, if this would continue for long so including me those who are facing these kinda problem, would definitely look for better option else where.

For your reference kindly find my complain number below.
[protected]
My Number: [protected]

Vodafone is worst among all telecom service provider.Its really unfortunate to be customer of Vodafone.

I have an vodafone pospade number it is not working properly.I have an complen that calls are been droped while taking &I have activated VF mobile connect service which has rental 499 monthely it is also working properly.I have complen about this 4 times to the vodafone costemer care number 111.then also I have problem.my number is [protected]

Date/16/05/2008
Improper Deduction of Balance without my consent
I, Venugopal TR is a prepaid customer of vodafone([protected]).They deducted rs 102 from my account on basis of activation of service which i opted for. but not Replicating amount still now. inspite of repeated calls to there customer care i dint get good response.wen i wantd to talk to superviser no one attended my call n my call was put on hold n finally disconnected. its very harrassing bein customer of such a big telecom company.

I am receiving phone calls from some individuals of Vodafone on my mobile, suggesting some offers. I have declined to listen to them. Still I get calls. This is unfair on their part. Moreover, I hate to see Vodafone advertisement on TV during the IPL matches because a dirty ugly dog is helping a child. Do Indian deserve exposure to uglyness ? Afterall, what these guys think about Indians ?

I shall neither talk on vodafone nor listen to them

my number [protected] . I am fed up with the connection because if you take missed call alerrt service then it works properly but if you deactivate it then you will not recieve the call. It is not an honest practice by them

This is for your kind information that I, Ezhilselvan, ([protected]) want to tell my Pathetic condition o[censored]sing your GPRS, for the past 30 days. I have already informed somany times to your customer care and my individual complaint at Vodafone office in Trichy. But there has been no proper rectification so far.You are telling that my handset in which the setting is not properly saved. But when I use it at Trichy, it is quite OK.

To the best of my opinion, There has been some technical problems in our network. So, you are pleased to take interest and provide the GPRS facility to our area as early as possible to the benifit of our growth.

Thanking you,

Yours
S. Ezhil Selvan.
Place : Viralimalai.
Date : 26.05.2008

Hi
Vodafone is blocked my outgoing calls without any conformation, no dues amount why ?

My no is : [protected]


Regards
Alok Kumar giri
AP-119D, Pitampura
Delhi-110034

HI

my Name is Dheeraj Kumar and no was [protected]. i was using this number for past 2 years. i had talk associate Plan, but when i left hutch. i got Talk 149 Plan . So, i wanted to convert number in Prepaid. but hutch people says they are not converting numbers in prepaid. Hence i wanted to suspend number permanently. I went vodafone dwarka Hutch shop and gave request for permanent suspension. They deactivated the number saying i need to pay for the month, i did nt use as well.
I refused and temporarily suspended number. Now without my request or permission, they sent me new sim and charged me in bill. I called cust care and they said my number has been reactivated on old sim .
and they keep sending me bill and harassing me .I got the bill of RS 1500 now without any usage.
Customercare representatives are not giving me nay positive solution.
Please Somebody Help me.

Thanks and Regards

Dheeraj Kumar
Please Reply me on
[protected], [protected]
dheeraj.[protected]@gmail.com

improper deduction of balance
I, ASHOK KUMAR is a prepaid customer of vodafone([protected]).They deducted rs 48 from my account on basis of activation of any service which i never opted for..
inspite of repeated calls to there customer care i dint get good response.wen i wantd to talk to superviser no one attended my call n my call was put on hold n finally disconnected. its very harrassing bein customer of such a big telecom company.

HI,
I AM USING VODAFONE IN NOIDA(U.P.) .MY MOB NO. IS [protected]. AUTOMATICALLY CRICKET ALERTS HAV BEEN ACTIVATED, I DIDN'T REQUSTED CRICKET ALERT AND THEY SENT ME ESSAGE THAT UR REQUEST FOR CRICKET ALERTS IS ACCEPTED ON 2" JUNE, AT 8:12.MY BALANCE BEFORE ACTIVATION WAS RS 3.38.AFTER ACTIVATION IT WAS RS -45.WITHOUT ANY REQUEST CRICKET ALERTS WERE ACTIVATED & WHEN I CALLED CUSTOMER CARE FOR INQUIRING "THE I.V.R.I. MACHINE REPLIED THAT TO TALK TO OUR CUSTOMER CARE EXECTATIVE PRESS 9.WHEN I PRESS 9 IT RETURNS ME BACK TO THE MAIN MENU .IT IS VERY BAD THAT ALERTS BEING ACTIVATED WITHOUT WISH .I DIDN'T FACE THIS PROBLEM WHEN HUTCH WAS THERE SINCE5YRS...PLEASE HELP ME OUT IN GIVING MY BALANCE BACK.PLEASE!!!A.S.A.P.
REGARDS AMIT SINGH

Hi,
Customer care.

I had downloaded two games into my phone, but the Rates Charged were above the Applicable Chargse.My balance was 23Rs

Following are the Details

Size Rate Amount

1 80kb 10 Paise perkB 800 Paise

2 67kb 10 Paise perkB 670 Paise

Total = 1470 Paise = 14.7 Rs

How it is showing me a balance of -230.16Rs

Please Explain why so

Looking forward for u r help

My Details

Name : Rohan Dsouza
NO: [protected]

Thank you
Rohan

i am the prepaid subscriber of the Idea Cellular since last 5 years.

they have given the dialer tone which ihave never applied for.

infact i have never called for any type of dialer tone..

Please guide me in this regard

Nikhil Sabadra
[protected]

Hi,
i am using this vodafone connection from last 3 years they activated one caller tune for me and every month they detect amount from my account, i tried to call custemer care but i d't get any reply, i am fedup from this

How to get vodafone Shop Contact number:

1. Get your latest bill from the shop.
2. Look at the FAX number they provided.
3. Change the last digit of the fax number and dial
4. Keep changing the last digit until somebody picks up!

For example: number for Vodafone Store in Hypercity:
+[protected]because fax is 671 00 985!)

67100 982 also works!

I am Shatruhan working with Satyam Computers, i had a corporate connection of Vodafone in Chennai 10 months ago. Outstanding bill (Overcharged) was appr INR 1356 for my post paid connection.
Since this bill was overcharged i spoke to the customer care exe in Chennai, after a long and very tiring discussion he told me to pay amt INR 800, which i paid that day itself.
Now today i got a mail from some collection man asking for more INR 556 unnecessarily, after i called him he started threatening me by saying that he will start legal proceedings against me. Since i don’t want any kind of inconvenience for me i paid the aforesaid amount also, but i am very much disappointed with the person in Vodafone. i want you to take some action against him his details are -
Mr. Nizar Ahamed K, Mobile No.[protected] (Chennai)
Deputy Manager
Credit & Collections Department
Vodafone Essar South Limited
No.7, Mayor Sivaraj Street
Royapettah, Chennai

Please help on this.

I am Shatruhan working with Satyam Computers, i had a corporate connection of Vodafone in Chennai 10 months ago. Outstanding bill (Overcharged) was appr INR 1356 for my post paid connection.
Since this bill was overcharged i spoke to the customer care exe in Chennai, after a long and very tiring discussion he told me to pay amt INR 800, which i paid that day itself.
Now today i got a mail from some collection man asking for more INR 556 unnecessarily, after i called him he started threatening me by saying that he will start legal proceedings against me. Since i don’t want any kind of inconvenience for me i paid the aforesaid amount also, but i am very much disappointed with the person in Vodafone. i want you to take some action against him his details are -
Mr. Nizar Ahamed K, Mobile No.[protected] (Chennai)
Deputy Manager
Credit & Collections Department
Vodafone Essar South Limited
No.7, Mayor Sivaraj Street
Royapettah, Chennai

Please help on this.

Regards

Shatruhan, Pune ([protected])

Vodafone — my no permanetly blocked

I was using vodafone no [protected] from last 1 year, I was not able to pay bill by due date as I was out of station, so by no is permanently blocked an sold in market. I need the same no as soon as posible as I am far from my family and they ar not bale to contact me.

I tyied to contact to custmer care but they are not responding. I also send mail but no answer.

Regards

Arvind Kumar
[protected]

I've purchased HTC P3400 and I need to configure GPRS and use Internet.

I would like to bring into your kind attention that the services of Vodafone is getting bad and bad by each passing day. My postpaid no was deactivated for 3 very crucial days and inspite of going for SIM change Vodafone staffs least cared for reactivation inspite of giving me assurance at their vodafone centre that it will be activated by max 2 hours.

Thanks,
Aruni Chawla
[protected]