[Resolved] Vodafone — Prepaid to Postpaid | |
I received a call from Vodafone on 26/06/2009 saying that we have a plan to get your number to be converted from pre paid to post paid, i agreed to it and on the same day one of their executives came to my office he collected my PAN card copy and Rs. 250 from me. He gave me receit no. 27530 . He confirmed that my number will be activated within 72 hours. its been more than 1 week now, but nothing has happened. now when I called up on the customer care and i was told that my documents are invalid and my verification is invalid i need to resubit my documents again and no person will come now, i have to go myself and submit. and if i want a refund of Rs.250 then i have to wait for 45 days. Its been from last 28 years i ve been putting up on the address which i gave and why the correct documentation was not collected at the very first time, and why this thing was told to me after 9 days that too when i confirmed it. This is the pathetic service. Vodafone is making a fool of its customers and cheating people. Was this information helpful? | |
Dec 6, 2016 Complaint marked as Resolved Verified Support Sep 27, 2012 Vodafone India Customer Care's response Hi Rohit, Could you please share an alternate contact number here http://bit.ly/SnsEU6 for us to get in touch with you. Regards, Vodafone Customer Care | |
 14 Comments | |
Comments
i had received a call from Vodafone regarding postpaid tarrif plan and offers(prepaid to Postpaid connection). And i had 149 postpaid plan to my same number . A guy came from Coretree Agency And he said that you had received call from our agency regarding your connection. i had submitted ID & Residence Proof With RS 300 (refundable charges)on 20-11-08. and on 24-11-08 they given me a sim card . but that sim card is not on my number they given me anothers customers sim card . when i spoke to them, they just saying that . by mistake our executive you other sim . you just aproach to a vodafone care thay well give you your sim. but till now they didnt collected the sim which they have given to me . and i didnt get my sim till now . when i had a talk with vodafone care they said that they are not reponsible for my simcard. So, i request to take Action on Coretree Agency hyderabad .this are the number which i received calls ([protected], 17, 18, 42). and am nat responsible of that sim which they had given to me .
Hi,
I am from Delhi- having Postpaid number i would like to know can i convert this number to prepaid.
you earliest reponse will be highly appreciated,
regards,
Kunal
I am from Delhi- having Postpaid number i would like to know can i convert this number to prepaid.
you earliest reponse will be highly appreciated,
regards,
Kunal
Dear All,
Im the vodafone postpaid user from last 03 yrs and having no problems till yet.
02 or 03 times they make me angry but when I complained I got it soon solved.
Because of few people, you cannot blame entire organisation.
Im the vodafone postpaid user from last 03 yrs and having no problems till yet.
02 or 03 times they make me angry but when I complained I got it soon solved.
Because of few people, you cannot blame entire organisation.
pls my vodafone postpaid details
i wanna change my number to postpaid my mobile number is [protected]
On Saturday, 7th November '09 a sales person Mr. Mohammad Ehsan from Global Direct
visited my residence A 701/704 Veena Sargam, Mahavir Nagar, Dahanukar Wadi,Kandivli (W),
Mumbai 400 067 with an offer to convert my prepaid number to post-paid.(offer STD @299)
I issued a cheque in favor of Global Direct for Rs.350/- for the said purpose. I was told by Mohammad
Ehsan that after the cheque was cleared my number would be converted to post paid within a few
hours after being de-activated. The mobile number provided by Mohammad Ehsan [protected]
also does not belong to him,but to a person called Rafik Shaikh. Mohammad Ehsan was also
not available in the Global Direct office.
On 10-11-09 I received a call from Global Direct (Tel:[protected]to verify the details provided by me
and to say that my phone would be deactivated after my cheque is cleared.
On 12-11-09 my number was de-acivated at 5.45p.m.without any intimation to me.
On 13-11-09 I contacted Global Direct and was informed that my number would be activated
before 6.00 pm.after receiving a new post-paid SIM Card.
On 13-11-09 I also contacted Vodafone call centre but was disconnected twice and the call
centre personnel refused to register my complaint. On contacting them a third time I
was told that my number would be activated by 14-11-09 after receiving a new post-paid SIM Card.
If this is the unprofessional behaviour from Vodafone & Global Direct I would like to change
my service provider. You are requested to refund the amount of Rs.350/- paid to Global
Direct as well as the balance of approximately Rs.935:00 in my prepaid card.
I am a working woman with senior citizens depending on me. I am without a mobile phone
for the last two days.
You are requested to take prompt action in the matter failing which I will be compelled to take legal
action in the matter at your risk and cost.
P.S. Your network is also pathetic.
visited my residence A 701/704 Veena Sargam, Mahavir Nagar, Dahanukar Wadi,Kandivli (W),
Mumbai 400 067 with an offer to convert my prepaid number to post-paid.(offer STD @299)
I issued a cheque in favor of Global Direct for Rs.350/- for the said purpose. I was told by Mohammad
Ehsan that after the cheque was cleared my number would be converted to post paid within a few
hours after being de-activated. The mobile number provided by Mohammad Ehsan [protected]
also does not belong to him,but to a person called Rafik Shaikh. Mohammad Ehsan was also
not available in the Global Direct office.
On 10-11-09 I received a call from Global Direct (Tel:[protected]to verify the details provided by me
and to say that my phone would be deactivated after my cheque is cleared.
On 12-11-09 my number was de-acivated at 5.45p.m.without any intimation to me.
On 13-11-09 I contacted Global Direct and was informed that my number would be activated
before 6.00 pm.after receiving a new post-paid SIM Card.
On 13-11-09 I also contacted Vodafone call centre but was disconnected twice and the call
centre personnel refused to register my complaint. On contacting them a third time I
was told that my number would be activated by 14-11-09 after receiving a new post-paid SIM Card.
If this is the unprofessional behaviour from Vodafone & Global Direct I would like to change
my service provider. You are requested to refund the amount of Rs.350/- paid to Global
Direct as well as the balance of approximately Rs.935:00 in my prepaid card.
I am a working woman with senior citizens depending on me. I am without a mobile phone
for the last two days.
You are requested to take prompt action in the matter failing which I will be compelled to take legal
action in the matter at your risk and cost.
P.S. Your network is also pathetic.
sir
i am chittaranjan samal,just i am converting vodafone prepaid to postpaid on 23.05 2011.the vodafone postpaid customer care service told me that your postpaid sim will activate within 48hour work time.when it will activate you will get a message that "sim registertion is failed" and then you insert your postpaid sim.yesterday 24.05.2011.i got that message in 11.00p.m.then after i inserted the postpaid sim but still its not work.the vodafone no is -[protected].And i have a alternet no to call me is - [protected].
Plz sir kindly halp me.Tell them that if they dont give me the connection then i will put vodafone in to my reject list.Plz immidiarely.
Thank you
i am chittaranjan samal,just i am converting vodafone prepaid to postpaid on 23.05 2011.the vodafone postpaid customer care service told me that your postpaid sim will activate within 48hour work time.when it will activate you will get a message that "sim registertion is failed" and then you insert your postpaid sim.yesterday 24.05.2011.i got that message in 11.00p.m.then after i inserted the postpaid sim but still its not work.the vodafone no is -[protected].And i have a alternet no to call me is - [protected].
Plz sir kindly halp me.Tell them that if they dont give me the connection then i will put vodafone in to my reject list.Plz immidiarely.
Thank you
My Invoice no. 72542 and my
sim hasnt been activated since past 10 days.
sim hasnt been activated since past 10 days.
Vodafone converted my Prepaid number to a Corporate Postpaid number on my friends request, they have even changed the name on the connection, it was under my name for 5-6 years, and now its under my friends name, They didn't ask for my consent then, and now when I m asking for converting the number back to Prepaid on my name , they are talking about several formalities to be done and asking for my friends consent and documents, If they didn't take the consent while changing a connection from Prepaid to Postpaid, why do they need the consents now.??
Number: [protected]
Name Rohit Bali
Number: [protected]
Name Rohit Bali
I have submitted the documents to Vodafone executive twice in month month for pre to post migration.
1 months has past but still no action has taken.
When i call on customer care number and press 9 to speak to agent they disconnected my call.
Now when I asked from higher authorities they told me within 48 hrs my problems will be solved but nothing happened.
Now they are asking the documents for 3rd time.
I think they are miss using my documents (id proof) also i have signed on those papers they can use them as a id.
I suggest to all of you never choose this Vodafone. Very bad experience.
Anuj Jain
+91-[protected]
1 months has past but still no action has taken.
When i call on customer care number and press 9 to speak to agent they disconnected my call.
Now when I asked from higher authorities they told me within 48 hrs my problems will be solved but nothing happened.
Now they are asking the documents for 3rd time.
I think they are miss using my documents (id proof) also i have signed on those papers they can use them as a id.
I suggest to all of you never choose this Vodafone. Very bad experience.
Anuj Jain
+91-[protected]
Four days i moved a pre paid to post paid connection, till now it is not activated its making me to wasting the time back of this, last three days i am keep calling to cust care and the sales executive but there is no response, i want response
Four days i moved a pre paid to post paid connection, till now it is not activated its making me to wasting the time back of this, last three days i am keep calling to cust care and the sales executive but there is no response, i want response
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i have Prepaid no [protected] to change Postpaid connection for Deposite Rs.300 at Live Wire Call Centre Services Pvt Ltd H-1 C-Block Community Center Naraina Vihar Nr. Gurudwara New Delhi -110028
Phone No[protected]
Receipt No 0360 Dated 18.10.2008 SIM No.[protected] CAF No.80355882 Till Date not Activeted Prepaid to postpaid
so how meany time to take yours service to get
it is not good service from vodafone please if not possiable to convert returne my Rs.300 take that above SIM Packet
thanking you
sharad k.c