[Resolved]  Vodafone — Post Paid SIM was given but the SIM could not be activated

I requested Vodafone, Mumbai to change my pre-paid connection [protected] to post-paid connection. On 12th June, Vodafone Executive informed me to provide the photocopy of Electricity Bill as address proof and photocopy of pan card as identity proof. On 16th June I handed over the signed the application forms and gave the representative of Vodafone all the necessary documents. On 17th June I was provided with a new SIM (SIM No HLR[protected]). I was told that soon after the address & indentification verification, post-paid number would be activated.. Inspite of my repeated reminder, the connection could not be changed to post paid before the 23rd June and Vodafone void my connection.

Later I was told, documents were not available to change the connection to post-paid. Also they said they were not aware, who gave me the new SIM card. I was told, I did not pay the security deposit. My pre-paid card had more than Rs 4000 balance. I had asked Vodafone to adjust from my credit balance. They agreed and provided with a new SIM. Since they could not perform they duty, hence blaming me for the cancellation of the connection.

Infact Vodafone has lost my documents and the signed application form. They do not have internal control on the SIM management and the supporting application fomrs / papers / documents. This is a serious security concrned.


Sanjeev Kumar Padhee
Cell :[protected]
Sanpada, Navi Mumbai