[Resolved]  Vodafone — Data card network issue

Dear Bhanu,



This is probably my last mail. I would like you to refund my money for the USB stick and reverse my pending bills as there has been no usage in the account.

I am really fed up of following up with your team.



The last time your "so called" engineer visited my place, he had boldly declared that i will never face any issue's in future. But the very next day the network was gone. I did message him, but there was no reply.

Do you think i have to pay for my calls and messages to your engineer as well as for my data card ?

I have been very patient in this matter till now.

I would like you to do the needful as i am changing my plan on the USB number to a normal plan and will be using it as a mobile.

If the reversal and refund cannot be done then do let me know of the same so that i can take it my way.

You can send anyone to collect the whole USB kit from me anytime.



Please treat this mail as VERY VERY important.



thnkx n rgds



Mahesh shetty

+91-[protected].


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bhanu.[protected]@vodafone.com; naveen.[protected]@vodafone.com; laxmi.[protected]@vodafone.com
CC: [protected]@yahoo.com
Subject: FW: Major network issue.
Date: Thu, 24 Sep 2009 13:57:31 +0530

Dear Bhanu,

This is really pathetic on the part of vodafone to not attend a customers grievence.
I would like to update you on the issue from the last time.

Your people had come to my place to check the network and were convinced that the GPRS network is indeed very week. Mr Jatin had visited the 1st time and then he came along with Mr Vishlesh.

I had asked Vishlesh that what if the net stops working after he leaves, he had told me to call him if the issue arises. But i am really sorry to say that he has been ignoring my calls from the last 10 days.
I am loosing a lot of time and money and also my patience because of this issue, as i have to visit a cyber cafe to do my work. I have a small bussiness, on which too i have lost some amount of money due to your people's negligeince. And the worst part is that the collection guys call me for payment of my bills.

Do you think its fair on your part to charge a customer for not using the service's. If you have a look at my usage you will see that after the 28th of Aug 2009 I have hardly used the data card.
Today is the 24th of sep 2009, its been almost a month now.

If the issue cannot be solved then please refund me the money for the USB stick and i will be happy to use another operator.

Hope you will take this seriously.

thnkx n rgds

Mahesh shetty
+91-[protected]



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bhanu.[protected]@vodafone.com; naveen.[protected]@vodafone.com; laxmi.[protected]@vodafone.com
Subject: Major network issue.
Date: Tue, 8 Sep 2009 14:52:44 +0530


Dear Bhanu,

This is in regards to a major network issue at our society in Thane (w).

I have been calling up the customer care for the same but i am sorry to say those people are incompitent to reply regarding network issue's.

I have 3 vodafone connection and i also use a vodafone data card for my laptop.
I am facing a lot of problem as, even if my handste's are showing full network bars, the callers get it as not reachable or unavailable.
Also because of this problem I am not able to use my data card or my GPRS.

I would request you to look into this matter ASAP or my options will be to shift all my numbers to another operator and would like you to refund my money for the data card if this is not possible.


Kindly do the needful as I am facing a lot of problem.

Area= Happy Valley Society, Near tikuji-ni-wadi, Manpada, Thane(w).
My Numbers- [protected].
[protected].
[protected].

thnkx n rgds

Mahesh shetty

[protected].