[Resolved]  Vodafone — refund

respected sir,
i applied for a hutch postpaid connection which was not activated ever.i applied for refund of payment made for the same which has been of no consequence despite countless visits,mails and calls in the past close to a year.i have attached the mail i did to the nodal officer of vodafone,following which i got a call from vodafone assuring refund but i never heard from them after that.pls see the attachment to get the details of this whole problem.should i approach the consumer court??.would be pleased to get them explain the whole mis-managment.so hereby i put my trust with this initiative 'pahredar'.hoping for a reply soon.thanking you.
yours sincerely
divya prakash singh
[protected]
[protected][protected][protected][protected]
the mail as sent to the nodal officer vodafone-
from divya prakash <[protected]@gmail.com>
to gurpreet.[protected]@vodafone.com,
bcc sanjays.[protected]@vodafone.com,
date Nov 11, 2007 10:47 PM
subject refund pending since February
mailed-by gmail.com

hide details 11/11/07 Reply


respected sir,
i Divya prakash singh paid rs500 for migrating to the postpaid plan 499advance rental plus from my prepaid on 27/01/07 with receipt details as under-
FASTRACK, 302,bharti chambers community center,pvr vikaspuri,newdelhi
serial no-54726.
SIM given to me was no-[protected].
my no was-[protected]
since the sim was not activated and no one cared to verify the address for the same i applied for refund after 15days at the 'hutch shop' in sec-18, noida.the complain no was[protected].
the time limit given for refund was 15days.thanks to the inefficient and inconsiderate people working there i did not get it even after 9 visits to the hutch shop in the next 4 months!!.i would specially like to mention Mr. Diwakar of the hutch shop,for i met him every time and every time he found a reason for failure to deliver,nothing personal..its work culture at the office i guess as the last time when i went to the same office in august the manager himself took notice of the issue..apologised for the inconvenience and i got a cheque for rs250,and i returned the sim.for the remaining half he took my address saying it will be delivered to my address and i need not visit them..still m waiting to hear about the refund of remaining Rs250.nothing can even remotely explain,justify a service like this!!..almost 9months now.i run short of words when i recall about the service and treatment i got from your firm.as my final move i m planning to move to the consumer court in noida for the same..i just cant keep running from pillar to post!..mailing the customer care was of no consequence so far and i just dont want to leave my money as i ve paid for a service which i never got and no one gives a damn about that in the cc.just wanted your reaction on the whole issue before i initiate my next step.thanking you
urs sincerely
Divya Prakash Singh
B-148,Second floor,
sector-41,noida

Sir, madam
I am running prepaid recharge shop in chennai . Except vodafone all my distributers are given me easy deal sim card. Without easy card how can i service to my customers & how can i recharge. So unable to give new prepaid connection to my customers.

With out easy how can i recharge him so plze arrange easy sim for me other wise i nt sale your products. I am missing so much of customers & new activations. I complient in chennai nodal officer but not take take any steps past 4 months. So i complient to yours
THANK YOU
GANESH
[protected]

Sir

I purchase a Vodafone sim before one month, but due to some reason that I can
Not understand my id proof is not received by the Vodafone center . And because of this services of my number is barred . After asking the reason from customer care I again submit the document and fills a form for id proof at the Vodafone care center on 25 of march at sector 18 Noida in the presence of executives of that center . I got information from there that my services will started again within 48 hours . but after 72 hours my services still barred and there is no response.


So I request you kindly start services of my sim otherwise give me some reason for no activation of my number, so that I can take a sim of other network.






Date-
A faithful customer

Venkteshwar narayan rai
Mob [protected]
b-322, sector 20
NOIDA
28/03/2008

Sir/Madam,
With due respect I wish to state that Bharat Sanchar Nigam Limites (BSNL) had Started a special offer of Call Now Card on purchase of these cards on line.
This was a special Holi Offer on Purchase on 22nd and 23rd March 2008 only. This offer was also advertised on News Channels and Internet site of BSNL (www.bsnl.in). Under
This offer a customer was to pay Rs.10(Rs.11 with taxes) for which he was to be given a Call Now Card of the calling value of Rs.100.I made two payment. One on[protected] and second on[protected] and the payment was also confirmed by BSNL Site and My Punjab National Bank Mandi (H.P.)Branch also shows payment made twice. I was to be given Secret Pin Number immediately. However, until today I am unable to get these cards. I had told my this problem at Mandi BSNL Office but still my problem is not solved. The higher authorities were ignorant of these schemes.
On internet site, I was advised that if there is any problem to customers then they should mail at the following address: [protected]@billdesk.com

I sent Mail of my problem to the above site. But in reply I was told that my payment has been confirmed and amount has been deposited with BSNL I was advised to contact my nearest BSNL office. I also contacted the BNSL office. But my problem could be solved yet. I also contacted at BSNL Toll free NO.[protected] but no satisfactory answer could be received.
I am suffering since one-week mentally and financially.
Kindly solve my Problem
Following is details of my orders and payment confirmation.

Name Of Bank : Punjab National Bank, Mandi, Himachal Pradesh Pin 175001
Site : www.bsnl.co.in
Biller : portal.bsnl.in/itc/aspxfiles/login.aspx
Amount : Rs.11 each two times as per the following details

1 ) BSNL User ID : paras2242420
Portal Transaction ID TXN[protected] Rs.11 on[protected]
Payment Confirmation No = 231034
Bank Receipt No. = TRTR/[protected]/[protected]:58:35/UB
2) BSNL User ID : paras2242420
Portal Transaction ID : TXN[protected] Rs.11 on[protected]
Bank Receipt No =TRTR/[protected]/[protected]:57:28/UB


Please call me on my Mobile No.[protected] So that I can
discuss in details.
Thanks a lot
Yours
Paras Ram Saini Mandi (H.P.)

DEAR MADAM/sIR,

i M Rakesh Kumar buying a Nokia 3230 in June 2007. my new phone is switch off automatically after purchasing of 4 month. i contact to Nokia customer care( under 1 yerar warranty priod), customer care charged to me Rs. 1400/- for repairing coast. after 2 month customer care centre return my mobile in switch off condition & refuse to return my deposited amount. pl. take a action for refund my deposited amount & also change my mobile.

This is Rukhsar Ahmad Khan carrying Trump of MTNL No[protected] for quite a long period. In last many years I never came across any problem related to call rates or over charging but recently on dated 25th May 2008 when I diverted my calls from MTNL Trump to Reliance after confirming it by the booklet given by MTNL alongwith the SIM at the time of purchase which clearly states that call diverting to any mobile or landline is free of charge but to my utter surprise when I checked my balance on Trump I found it exhausted and only 70 paise were left in my account.
In view of the above, it’s requested that my money should be returned and condition should be very clearly written on the booklet so that no one should feel fool after using the services.

Rukhsar Ahmad Khan

dear sir this is not a complain but i want to know a plan come at HOLI for BSNL user in which BROADBAND + LANDLINE will be provided at only 299 Rs only. send this enquiry at my email address [protected]@yahoo.com Thanking you

My phone is not working properly. The sound never clear. I feel I amde a mistake that i purchased a post paid sim from vodafone.
I want to getrid of it.
Please sugest.

Sir/madam
i have submited my ID proof when i had taken my hutch sim card but there are asking again and again please confirm and release
because when ever i dial the call they ask address proof and id proof and after words call will be dialled.

Hutch — regards id proof

sir/madam
i have submited my id proof when i taken my connection my mobile number is [protected]. plz confirm and relize my number
because when ever i dial a call it will ask adress proof and id proof for all call

i was recharging my friend who is in chennai, thru SBInet banking for 100 rs..the money got deducted and recharge is not successfull...so please help me i hope u'll...thanking u

I would like to say u that a Vodafone connection (Prepaid Life Time Plan) Mobile No. +[protected] is running on my name and address since last three years approx.

Before a few days, a caller tune has been activated on my mobile without any written request or SMS from my side. A sum of Rs. 30 has been debited from my balance.

So, you are requested to please take immediate action at your end and deactivate the caller tune with immediate effect from my mobile and credit a sum of Rs. 30 at the earliest.

You are once again requested not to do this type of mistake in future, please.

I your prepaid connection holder, Today on 19.06.09 refill 100 Rs on your online refill.
But payment has been deducted from my account which has been not refill on [protected].
pls do the needful and refill my account as same.REFERENCE NO.TRTR/[protected].

dear sir
my mob number is [protected] . i am a vodafone prepaid customer . i has been activated caller tune . now i am staying in chennai at perungalathur . my song play all over tamil nadu and also chennai(can listen tamil nadu & chennai, expect perungalathur ) . but only perungalathur friends not able listen my song . i already two time give complaint. but not response .
kindly please rectify my problem
with regards
A.Antony
[protected]

I was booking a ticket in spicejet. Money amounting Rs 1757/-has been deducted from my sbi account with no [protected] on 21 Aug 2009, but the server was down and the transaction was not successful .So please refund my case.

Vodafone Postpaid — Taking money twice and No refund

I had a post paid number [protected], I got a confirmation that the number has been closed on 8th August 2009. On 21st September an agent calls and says some amount is pending on this number, they sent an executive to collect money. I paid Rs2722/- and on 26th September 2009 the same amount has been debited from my accoutn vide ECS. I have called up multiple times marked multiple mails to them but till date no reply except for the auto generated mails. I even marked the mail to Nodal office but still no resolution and not reply. They have the caption "Happy to help" its only to collect money after that its "HAPPY TO HARASS"

i have recharged with 31rs pack for making std all over athe india at one rupee then i got an new offer that with 50ps we speak in south india when i called to customer care and enquired about this , they told that there is no need to deactivate the previous pack and i can activate the 39 rs pack for making std at 50 ps, but these idiotic guys i called to them many times but they are telling that u will get the refund within 24 hrs and 72 hrs,but i got my refund of 31rs,who will give tht cash ,wat they will give free calls, dont buy vodafone,now wat to dooooooooooooooooooooooo

gdryhndrtgb rdtg g f r e

Reliance Communication(prepaid) — credit of 500mins talk time for life time

i have paid for reliance to reliance 500 mins talk time(STD) per month scheme for life time i.e. Rs.4444/- on March 2009.Presently, I have also activated the newly launched no condition scheme of Rs.48/- i.e. any network call charge is 50P. But before activating this scheme, I have verified with relience customer care whether my old scheme of 500mins per month that i am already having will be continued or not. Customer care at that time (on 12-10-09 afternoon) replied that the old scheme will be continued, no problem.But now since last few days i have been observing that my relience to relience std calls are getting charged. then on 25-10-09 night i have again called to the customer care,then they told my old scheme(500mins/month for life time)is no more valid because of activation of new Rs.48/- scheme. After few arguments they connected me to their higher authority where i have spoken with Mr.Venu(based in Hyderabad customer care service). He ensured me that my old is still valid, no problem and every month on 28th, 500mins talk time (STD)will be credited to my account automatically.But still today[protected]mins talk time has not yet been credited to my account and they are charging my reliance to reliance call.Pl help me.

Dear Sir/madam

I have use Vodafone network my no-[protected] I got sim card[protected]

But I am ask for my tariff details your customer care executive He told our system not update your tariff details I send SMS also SMS Reply –invalid dealer number Vodafone kar circle what happen I do no gave a good service for customer otherwise

Otherwise shutdown your Vodafone Company

Your Service to bad & Worst Please check on status Do the needful..





Best regards’

Dilip Kumar

#05. Sangam Cross Road Shivan

Chetty garden near R.B.N.M.A.S. Ground

Bangalore-560042

Mobil No-[protected]

[protected]