[Resolved]  Vodafone — wrongly barring outgoing calls

I am a subscriber of Vodafone no [protected] for about 11 years. In 2006 August, Rs 30 was added in my bill for caller tunes wrongly, and on recipt of bill I contacted customer care and told them the mistake. I was asked to make the payment by deducting Rs30/. but the problem was not sorted out on my repeated requests to customer care as Rs 30 was added in another bills along with late payment cgarges as I used to deduct the caller tune charges and late payment charges everymonth from the bill. I also sent mails once faxed the details on their request. In August 2007, I visited the vodafone store at East of Kailash and explained the entire case. I showed them the bills I paid every month and that to in time.I was given a refrence no for my complaint with an assurance to get it resolved but nothing happened. In january 2008 my outgoing calls were stopped by the provider and when I contacted I was told that due to non payment of bills it has happened.I made a stop payment of the cheque of 300.78 paid for previous bill. On assurance of Mr Anil Bhardwaj, introduced as advocate of Vodafone, I made a payment of Rs 500.00 and no got started but the wrong amounts were not adjusted. Since then I have send mails on customer care, the entire case with details(in an excel sheet) around twenty times but none of the mail was responded except a set reply that they will revert back in 72 hours.I want to confirm that I have been making payment every month for the usage regularly before due date. Now again in the beginning of the month they have stopped my number causing me a great inconvenience and when I contacted customer care, I was told that it is due to non payment of bills. When I tried to explain the problem, it was of no use.
I am enclosing the excel sheet sent to vodafone also comprising full details of bills, payment etc.
Now I wish to lodge a complaint against the provider for disconnecting the number I am using for the last 11 years causing me a great inconvenience for the fault of their own staff.

Mukesh Gupta
303-G, Pocket - II
Mayur Vihar - I
Delhi-110091