[Resolved]  Vodafone — Value added services on your Vodafone number [protected]

Hi Sir,

If service of Voice chat is not applicable in UP East how they can charge for the same .....please refund the same amount...


Dear Mr. Gupta,

Thank you for your email dated 23rd November,2009 regarding deactivation of Value added services on your Vodafone number [protected].

We sincerely regret the inconvenience caused to you due to the delay in replying to your e-mail.

We would like to inform you that Voice chat service is applicable in Vodafone UPE circle.

Details of Rs 118/- tariff are as follows:

Local V 2 V ? 20p/min
Local V 2 O ? 30p/min
Local V 2 LL ? 50p/min. Validity 30 days

If you wish to know the talk time and validity of the various Vodafone recharges available on etop then sms E <amount> to 111 or for recharge coupons sms R <amount> to 111. This service is toll free.

We hope we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,

Rahul Sabharwal

Vodafone Care

Contact numbers

Vodafone Care : 111 or +91-([protected])

(Toll free from Vodafone mobile phones within the home network)

Fax number : +[protected]

E-mail : (vodafonecare.[protected]@vodafone.com)

Website : http://www.vodafone.in/


---- Original Message ----
From: Vivek.[protected]@in.fujitsu.com
Sent: 23-Nov-2009 11:15:44
To: vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: FW: Complaint regarding Vodafone number [protected]...

Hi Team,


May I know the reason for the delay in response or should I go to the consumer forum for the same....
If the service is not there how Vodafone can deduct the amount from the customer ..........

Need an early response else you will loose 5-6 valuable customer .............



-----Original Message-----
From: Vivek Gupta
Sent: Wednesday, November 18, 2009 9:56 AM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Complaint regarding Vodafone number [protected]... [REF:[protected]]

Hi Rahul Sabarwal ,

Just by saying and regretting will not solve this issue I need more clarification and what about Voice chat this service is not applicable in UP East then why this charge has been deducted from my number....

Also need more clarity regarding 118 Tariff if the same facility is available in less money then why this is still in existence .....

I am very hurt from Vodafone as I am the Vodafone user since last 6 years totally...
I have all the Vodafone number and a big promoter of this company

Need more clarity before deactivating any thing


Thanks
You can call me at [protected]



-----Original Message-----
From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Tuesday, November 17, 2009 4:10 PM
To: Vivek Gupta
Subject: Re: Complaint regarding Vodafone number [protected]... [REF:[protected]]

Dear Mr. Gupta,

Thank you for your email dated 17th November,2009 regarding deactivation of Value added services on your Vodafone number [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that the request given by you has been forwarded to the concerned department and the following services will be deactivated on the above mentioned number within 24 working hours:

1)Combo.
2)Voice chat.
3)Caller tune.

If you wish to know the talk time and validity of the various Vodafone recharges available on etop then sms E <amount> to 111 or for recharge coupons sms R <amount> to 111. This service is toll free.

We hope we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,

Rahul Sabharwal

Vodafone Care

Contact numbers

Vodafone Care : 111 or +91-([protected])

(Toll free from Vodafone mobile phones within the home network)

Fax number : +[protected]

E-mail : (vodafonecare.[protected]@vodafone.com)

Website : http://www.vodafone.in/



---- Original Message ----
From: Vivek.[protected]@in.fujitsu.com
Sent: 17-Nov-2009 16:57:09
To: vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Cc: [protected]@gmail.com
Subject: Complaint regarding Vodafone number [protected]...

Hi Team,



This is Vivek Gupta from Noida.

First I want to let you know that I am having 7 vodafone numbers in my family but first time I am getting frustrated due to some unnecessary charges.

[protected]---Vivek Gupta since last 14 Months Noida

[protected]---Vaishali Gupta Since last 24 Months

[protected]---s.p gupta since last 4 Year

[protected] Vibha Gupta since last 2 years







Now I have a complaint regarding [protected] ....there are few services which are applied on this number



Like Voice Tag which is not usable at all charges 30 Rs/-

Caller Tune Which we have never applied through sms as my dad do not know all those things

118 Tarrif .....this is absolutely wrong the benefits what we are getting in this tariff is easily available in .50 paise daily so why this is still in use..



I want some quick and good response ...and kindly deactivate everything .....or I am willing to close all such accounts

I am also going to consumer forum if I am not getting the correct answer we have never activated such services .......



Last 4-5 transaction details are.....



Thanks & Regards:
Vivek Gupta
IT Consultant-QAT
Fujitsu Consulting India Private Limited A-207, Sector-63, Noida - 201301 Phone (+[protected] Extn - 2383

Mobile-[protected]
www.fujitsu.com <http://www.fujitsu.com/>





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DISCLAIMER:
This e-mail and any attached files may contain confidential and/or privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive this e-mail for the recipient), you may not review, copy or distribute this message. Please contact the sender by reply e-mail and delete all copies of this message:Fujitsu Consulting India Pvt Limited “This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".