[Resolved]  Vodafone — Disconnection of phone without information

Dear Sir,

I, Ketan D Sardesai, user of you mob. connection - [protected]. I have been using this no since almost 1.5 yrs. Last 4-5 months I was not using this no as I was on customer's site & was using other no. This no was kept idle at home. During this period my bill was pending approximately for 1-2 months. That time your recovery executives were calling on my other no for recovery & even were sending mails for the same. While they were calling me for the same I used to tell them that I will be using this no again some where around dec. Even When I called your executive for collection of bill I told the same to that tele-calling lady. The bill was paid on 16/11/2009. receipt no is 957807 dt. 16/11/09. during this period I lost my sim card hence i went to your relationship centre situated in Godrej & Boyce mfg. co . I took duplicate card & requested them to start service. After few hours they called me back & said that this no does not exist. Hence I went there again & now they are telling that the no is disconnected on 3rd dec & this was not informed to me by vodafone. Why it was done without informing me. If your people can call me any where for bill & why didn't they call me before doing such act. I have spread this no to may importers & even some foreign customres. I want this no back as it will not be a good gesture for me to say those people that my no is changed. Kindly do the needful urgently as I have requested my other service provider to close my connection before 31st dec hence I want this connection running before today. You can find the attached receipt for your reference.
As your customer care executive called & told me that I should submit only documents at the representative office in our Godrej compound & my cell phone will be started. I went today morning to your office but your customer care exe. denied to agree that. Your tele-caller told me that he will inform to that guy, but it seems that he had not told like that. as I already informed you that I am closing my current no by 1st of jan I need my vodafone no working which is disconnected by you without information.

I, ketan D sardesai, was carrying no [protected] (Godrej cug) which was disconnected by Vodafone by keeping me in dark. After complaining your tele-caller suggested my to re-submit the documents. I went to the relation center situated in Godrej campus. The executive sitting there denied to take documents. After talking again with your caller he finally took my documents on 31st of dec. That day only I told him that I have disconnected my other connection of airtel relying on vodafone. You people disconnected my phone without informing me. I was requesting you to at least connect my no at the fastest possible rate. But today it is 9th of Jan & till the time my cell is not activated I am badly in trouble because of the blunder created by Vodafone. I spoke just now with the vodafone executive in godrej & he is telling me that connection will not be working till monday evening. Is it a service that you are going to provide me ?? Have I done a mistake by relying on you ? Kindly try I do the best possible & make my connection working as I am going on outdoor by tomorrow 10th Jan evening. I badly need my phone working
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Aug 14, 2020
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