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Vodafone |
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77 Reviews
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Swati Bhardwaj 
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Complaint regarding disgusting customer service
To Whom it may concern,
This letter is regarding the vodafone connection 9899888688.
I'm very saddened by the fact that the service thats been provide to me was way below acceptable standard.
I'm sending this mail as complaint and also a request to back date 399 plan from Jan 10/2008.
From December'07 last week week I was trying to change my plan.1st of all when I contacted vodafone office they told me to take a new connection to avail the corporate plan.But later vodafone care advice me that I can send a request to corporate care.Since I work for a banking process, I'm not allowed to send mail outside company.When I raised this concern they advice me to send a request from our managers i.d. which I did & got a reply that I should put the request from my own official i.d.I again explained situation to vodafone executives in office again thats the only option remaining is to take a new connection which I think was ridiculous.I've checked with vodafone care they were just giving me standard answer instead of giving me a solution.I was so frustrated, I asked for someone higher, for a simple procedure of changing a plan.They again gave me email ids for managers for corporate care outside my company.You dont how frustrated I felt.Finaly my manager in office told me to contact Lubina Ali.She advice to send a mail to her so that she can forward it to corporate care.One of my collegue was also trying to change his plan also.So Lubina advice to put 1 single request for both of us.My collegue did same as I was on exam leaves.After 3 days lubina replied to put a seperate request for my number, which I did.It took almost 3 weeks, many calls to corporate care managers, many visits to vodafone care & many false promises to get my plan changed.Vodafone promised me also that my plan will be back dated to Jan10/2008 becuase it was not my fault that the so called vodafone care executives dont know how to help a customer with a peculiar problem.You must understand that I took this much stain for a simple plan change during my exam time.
I was told number of times that 399 plan will be apllied on any bill from Jan'10/2008 itself which never happened and MY WHOLE BILL CAME WRONG FOR JAN'10/2008 TILL FEB'10/2008 which is never corrected till yet and I requested for the correct bill which too I never recieved.
So I humbly request to back date my plan to Jan 10 /2008 & refund the previous plan charge & also the clip charge thats been added on my bill as I strongly beleive that I'm not the person who have to be penalised for inefficency of the vodafone.By the way i'll tell you two more intesting facts, the plan features provide to me by vodafone in genpact & the plan thats been applied for my connection is different, so I need a mail explaining my tariff plan.
Another intresting thing I would share with you is that till now I did'nt get any single right information or help from vodafone reagarding my connection, it is my collegues who helped me.
I hope I'll get an apology letter( not the standard apology) letter & also give me one good reason why should I be with vodafone even after all these trauma.
I have already sent this mail on 9th march at corporatecare.del@vodafone.com but nevey had any reply till yet (16/3/08) |
 76 Comments |
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________________________________________
From: Kumar, Munesh K
Sent: Wednesday, April 16, 2008 11:56 AM
To: 'vodafonecare.del@vodafone.com'
Subject: URGENT URGENT URGENT
________________________________________
Sir
I Munesh kumar Ph. No. 9873431727 had been asked to deactivate my no. about 3 to 4 times at your Vodafone store, and 5 to 6 times by calling on 111, same thing happened with my another no. 9999872724. but you never taken it seriously. They already assigned a password for any change in my terms but same day evening I got deactivated it again.
Someone who is working in your company as as a c.c.e. knows my all the detail. I am really fed up from your services. I can’t wait 2 hours at your Vodafone store in near preet vihar where about 4 c.c.e. working out of about 12 c.c.e. Even one of them name sangharsh told me that if you don’t have time you can go. Stupid
Sorry to say I am going to consumer court because you don’t care someone’s privacy and privacy act applicable to private sector and others in india
Munesh kumar
9958506926
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sir
i lost my mobile, so please can u deactivate my account immediately my mobile no is 9962020709
by
Murugan.M
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To whomsoever it may concern,
I have been using airtel for 4 years without any problems in delhi, i have recently shifted to chennai(march 2008) and for a change i thought i would try vodafone.the problems started the very 1st week regarding the verification process whereby they end up landing somewhere else inspite of me giving them my address in writing more than once!!
i then in the month of april, date 1st april 2008 decided to get my blackbery service and my gprs activated, but since the blackbeery service was so slow and dosent work 99% of the time, i instantly de activated it on the 7th of april 2008 and till date i have not got my gprs settings!!
not only was i charged inr499 for the blackberry and inr 49 for the gprs for the month of april, i was charged for it in may 2008 as well!!
the customer care is never accessible and i get calls everyday regarding the payment for blackberry and gprs services which i have not accessed till date!!
i finally managed to speak to mohan(9884098844)and he has the audacity to tell me that the technical deptt tried getting in touch with me regarding the settings but i was not reachable and that i have no other option but to make this payment otherwise my sim would be de activated!!
AS A CUSTOMER, WHY WOULD ANYONE MAKE A PAYMENT FOR SERCICES I HAVE NOT USED...AND WHY IS VODAFONE CUSTOMER CARE NEVER ACCESSIBLE ALL THE TIME??
Keeping all this in mind, i have decided to move back to airtel immediately and to discontinue using VODAFONE for good...
I STRONGLY WOULD RECOMEND TO EVERYBODY READING THIS TO REFRAIN FROM USING VODAFONE SINCE THEY JUST DO NOT CARE ABOUT THE CUSTOMER AND HAVE A VERY LOUSY WAY OF WORKING!!
I AM TOTALLY DISGUISTED AND WILL DEFINITELY TAKE THEM TO COURT FOR ALL THE TOUBLES THEY HAVE CAUSED ME IN JUST 2 MONTHS OF USING THEIR PATHETIC SERVICE.
ONLY THEIR ADVERTISING IS VERY EMOTIONAL AND ATTRACTIVE, BUT TO PUT IT IN SIMPLE WORDS, THEIR SERVICES HAVE ACTUALLY GONE TO DOGS!!
REGRETFULLY YOURS,
BHARAT
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To whomsoever it may concern,
I have been using airtel for 4 years without any problems in delhi, i have recently shifted to chennai(march 2008) and for a change i thought i would try vodafone(9962584884).the problems started the very 1st week regarding the verification process whereby they end up landing somewhere else inspite of me giving them my address in writing more than once!!
i then in the month of april, date 1st april 2008 decided to get my blackbery service and my gprs activated, but since the blackbeery service was so slow and dosent work 99% of the time, i instantly de activated it on the 7th of april 2008 and till date i have not got my gprs settings!!
not only was i charged inr499 for the blackberry and inr 49 for the gprs for the month of april, i was charged for it in may 2008 as well!!
the customer care is never accessible and i get calls everyday regarding the payment for blackberry and gprs services which i have not accessed till date!!
i finally managed to speak to mohan(9884098844)and he has the audacity to tell me that the technical deptt tried getting in touch with me regarding the settings but i was not reachable and that i have no other option but to make this payment otherwise my sim would be de activated!!
AS A CUSTOMER, WHY WOULD ANYONE MAKE A PAYMENT FOR SERCICES I HAVE NOT USED...AND WHY IS VODAFONE CUSTOMER CARE NEVER ACCESSIBLE ALL THE TIME??
Keeping all this in mind, i have decided to move back to airtel immediately and to discontinue using VODAFONE for good...
I STRONGLY WOULD RECOMEND TO EVERYBODY READING THIS TO REFRAIN FROM USING VODAFONE SINCE THEY JUST DO NOT CARE ABOUT THE CUSTOMER AND HAVE A VERY LOUSY WAY OF WORKING!!
I AM TOTALLY DISGUISTED AND WILL DEFINITELY TAKE THEM TO COURT FOR ALL THE TOUBLES THEY HAVE CAUSED ME IN JUST 2 MONTHS OF USING THEIR PATHETIC SERVICE.
ONLY THEIR ADVERTISING IS VERY EMOTIONAL AND ATTRACTIVE, BUT TO PUT IT IN SIMPLE WORDS, THEIR SERVICES HAVE ACTUALLY GONE TO DOGS!!
REGRETFULLY YOURS,
BHARAT
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Mobile No :09836871586 (Prepaid LIfetime)
I had been called from your customer care centre for the last ten days offering me the Gold Card for which I have been selected (i.e Post Paid Scheme).
Your Customer care executives had verified my identity over phone and finalised appointment with me on 7th June 2008 & 11th June 2008 subsequently.
However no persons of your company had turned up on both the occasions nor got in touch. I feel very much insulted for the incident.
Regretfully Yours
Boby Saxena.
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i am disgusted at the way vodafone treat there customers, i spend 50 to 80 pound a month on my phone payg when i went in to get a contract phone they turned me down, after all the money i spend in a month, why cant i have a contract phone ive been with you for years thank you karen mohan my mobile is 07778520593 if you want to get in touch with me
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SIR,
Iam s.gowtham a customer of vodafone lost my mobile phone SONY ERICSSON K750I with IMEI no:355706013621126 and mobile number 9966604828 i activated that number and now i left that SIM
i have filed FIR at police station any as i have gone through cyber laws i came to know that as per to the rule ITA2000 its not wrong verifying the persons mobile using his IMEI number according to his wish .so please verify the SIM in my mobile and post the details to gowtham.sm@gmail.com and take the actions accordingly .so please send me the details about this
thanking you sir
yours truly
s.gowtham
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i have been using the vodafone connection 4 da last 5 years. last year i got myself a corporate sim 4m my office and have been using it 4m september 2007, now i want to take another corporate sim...plz assist me...
thankz,
with best regards,
debashis dey
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Hi
I am vodafone ustomer since two years, my mobile no 9985155577 i would like to cancel my account so plz do need full
thanks®ards
K.A Naidu
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This is compliant against in house miscommunication of inter-departments of Vodafone india(The largest network communication service provider)
Iam using no.919811662867 frm last 3yrs for my biz purpose, and satisfied with the services opted for a USB connection (usb stick and no.9711333036) dedicatedly for internet usage and paid Rs 5999/- + service tax extra approx Rs 800. this plan of advance rental in which 1 GB(REAPT)1GB is free.From the date of purchase till date I have not used more than 600-700 mb (courtsy vodafone)as half of the month the no. is deactivated.From last 6 months I AM RUNNING FROM PILLAR TO POST TO GET THIS PROBLRM RESOLVED.Finally mr. Om a senior executive solved my problem and assured me for a hassel free sarvice henceforth, as the problem was only 500mb was free and updated in your records i/r/o 1gb, and so the bill above 500 mb was reflected in my monthly bill which was reverted.
now today my biz no.9811662867 has been temperorly with drawn and the reason given is the outstanding bill in the month of jully pertaning to no.9711333036.
could any one solve my problem rather than playing blame game and putting ball in others court, forgetting all are working under one org. ie. vodafone
Today as a asteemed coustmer of vodafone I SOMETIMES FEEL CHEATED AND HARRASED despite paying for the services, and because of casual attitude of SO CALLED EXECUTIVES, OTHER THAN MR.OM who showed concern and took iniciatives.
A LAST ATTEMPT BEFORE SWITCHING TO OTHER COMPANY.
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i want to reduce my std call costs. plz help me
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Dear Sir,
I am vodafone customer since last 3 months. my cell no. is 9703219135. it is group phone. the company is sri chakra cements limited hyderabad.now i want to reduce my std call costs.
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Hi Sir/Madam,
My name is Lokesh Kumar Sharma and my cell no. is 9873282607. I am
simply not satisfied with services provided by your technical back-end
team. So here I want to register an official complaint against this
department whoever concerns are responsible for same.
Let me explain you my problems:-
The whole matter starts from 19th March 09, I am using Motorola L9 set
and I wanted to start MMS service on my cell phone, so first of all I
tried myself to activate GPRS and MMS then I came to know GPRS already
activated on my cell but when I want to activate MMS I received
message "Update Required" so I called up for same problem and I got
service registration no. "1617935254" for same query and my problem
should've resolve by Saturday 21-Mar-09. But I didn’t receive any call
till Monday so I called up again at 111 customer care again regarding
same problem but the customer care executive checked out the status of
same request no. and it showed something like technical department
called me up but my cell was unreachable. So I got another request id
on 23-mar-09 that technical team will get back to me by 25-march-09.
This time I got a call from a technical department, I told them whole
problem and the technical person told me to select install from the
message he will send to me just after this call. Same time I got a
message “A connection setting will arrive shortly. Your PIN Code
is1234. Select “install” to update the phone.”
But here new problem occurred I got a message alert but no message was
there, now one message icon 24*7 attached on the top of my cell but
there was no message to select install or anything else. I called up
111 customer care again and escalated the last problem and this new
one too, now I got another request id and asked me to wait for next 2
days for call from technical team. I waited till 29th march 09 but
finally It was me only calling back for new request id like a stupid,
anyways I had to call to customer care yesterday as this message alert
on the top of my cell phone irritating me and asked the customer care
executive status of my request id “1630689464” which provided to me on
25th March- 09, the guy checked out same request and again answer was
same Technical team called me up and my cell was unreachable.
This time I decided to report one official complaint against your
back-end technical team so guy showed me the way to go to nearest
Vodafone store and report there he can’t do anything and again I got
new 4th request id “1639304756”. Still I am not expecting any
co-operation from your “Good for nothing technical back end team”.
Your technical back-end team is not co-operating with me, my cell is
working 24*7 and It never get switch off, there was no missed call
from any unknown number so it proofs these peoples not working
properly and just updating my request id’s without making any call
back to me.
Finally I want to resolve 3 issues now.
1. I want MMS activation on my Motorola L9 set.
2. The message alert appearing on my cell I want to remove that.
3. The concern technical persons updating status of my request without
doing anything, there should be some strict action against them. I
guess this is the genuine request against faulty guys.
I am hoping for co-operation from you guys now but if still nothing
happens, I will take this matter to consumer court. I want all these
problems resolved by 31st march 09 according to my last request id
“1639304756”.
Thanks and Best regards,
Lokesh Kumar Sharma
+91-9873-282-607
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hutch services is satisfy, i am not satisfing vodafone services becaz
i gave a complaint but that complaint not solved still today (from 7days)
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Hello gud evening,
I am arjun aggawal, your valued customer and i want to inform you about the misbehavior done by the customer care executives of your company. I was in a wrong myth that vodafone is one of the best company but the misbehavior of your excutives have proven that it is a hopeless company. I am deeply anguished with their behavior, whenever i had a problem, they never solved instead they misguided me by saying that its a 24hr procedere or within 2 or 3 days your problem will be solved, but it never happened. 4 to 5 times I tried to change my plan but it wasnot changed & i also didnot expected that the company will help me. now i am in a deep trouble, i request you to either disconnect my connection or to modify it according to my wants...
thanks and best regards,
arjun aggarwal
9811507465.
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Hi
I am vodafone ustomer since two years, my mobile no 9985292920 i would like to cancel my account so plz do need full
thanks®ards
SUNEETHA
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We are having the above corporate connections in name of AFCON deptt. since quite long.There were several issues which i needed to be sorted out, but instead of helping me with, the executives asked for bill payment everytime. I paid the bills and even then my issues were unresolved.
I also visited vodafone store today (19th june, 2009) located at vasanth vihar, there was this attendent named shweta, She behaved so badly and refused to provide any assistant saying that systems are down. I do understand it would be difficult to get information but her behavior was so rude and furthur she was so pervert.
I guess i had enough with Vodafone.
I kindly request you to please cancel my these connections and i never will again would want to undergo any relationship with vodafone ever.
If employees in vodafone do not understand the meaning of Customer, i'll better be not one to them.
Thanking you,
Anand Mohan
President(AFCON)
9999722587
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Hallo<My name is moumita kar roy.i am the employee of PEOPLE CONCEPT...i have a corporate plan of Rs299 rental..Previous month i got a bill with amount Rs 2500 which is showing i have done international call of Rs1500 with date and phone number which is not understandable for me bec i have not done international call...so pl look after this bec until and unless i have to know the reason or i will not pay the bill...
Thanks and regards
Moumita kar roy
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Dear Sir
I Shyam Mehra & My Mobile No. 9811316737. Please disconnection my Mobile No.
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I want to convert my postpaid connection to prepaid connection without changing my phone no. (9874619082).
Please do the needful.
Please contact me at phone No. 9830559082
Bhaskar Das
Mobile No. 9874619082
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MUNESH KUMAR
Murugan.M
BOBY SAXENA
