[Resolved]  Vodafone — Pre-activation of sim

Sir,
I, Aditya Deorha, bought "campus sim" of vodafone, on 25-09-08 for a payment of 150 Rs from Jay Communication, Shop no. 4, 205F, Munirka Market. On 29-09-08 AT 11:17 AM i got a message from Vodafone which was, "IMPORTANT! CLIP ON YOUR VODAFONE MOBILE PHONE WILL BE BARRED DUE TO NON SUBMISSION OF DOCUMENTS. PLS SUBMIT YOUR DOCUMENTS IN 24HR TO AVOID CLIP BARRING." At 19:07 on the same day i got a message saying that my youth service pack has been deactivated, which was supposed to continue for 2 months.
on repeated calls to customer care i realized that i must wait till next afternoon at 12 to check for certain whether my documents have been verified or not. Next day when i called up, my address and name etc was asked and the number as activated, but my call charges continued to be 1 rupee to any mobile number and 2 rs to landline.

i called up today as well and was told that my number had been pre activated on 7th june 2008. my validity shows that it expires on 25-09-09 therefore i had no way of knowing that the youth service pack had been pre activated. The dealer told me that there are many other numbers which are facing the same problem and is asking me to wait till friday morning. Its impossible that i do not make calls in this period and i have already incurred a good amount of loss over the last 2 days. The dealer has been chosen by you to distribute the number and it is as much as his responsibility as yours to ensure that the service is activated when the number is being sold to someone.

Either i get the compensation for the 3 months of youth service pack which has been deactivated, i.e. 50 rupees for each month or you reactivate it. i will be following up on the dealer on this, but if he doesnt cooperate, the onus falls on you to instruct him to give justice.

i want a reply and preferably phone number of your complaint service centre so that things can be rectified as soon as possible.

Yours sincerely,
Aditya Deorha.