[Resolved]  Vodafone — Charging for data usage without notifying me

Address:

Bangalore, Karnataka

Hi,
I have postpaid connection of Vodafone (My Vodafone no. *[protected]*). On 22/Feb/2013, I bought Samsung Galaxy Grand and inserted the same Vodafone sim, after few mins, a message was received that says 2GB data per month will be free on your connection for 2 months as an offer of Samsung Galaxy Grand. I have also read the same offer on Galaxy Grand package box, and also the same offer of 2GB/Month for 2 months on Vodafone website.

I called and confirmed the same with Vodafone customer care, they confirmed this offer will be deactivated in 2 months once the offer is over. But Vodafone did not deactivate after 2 months, and even did not notify me via email/SMS/call. And on the 3rd billing cycle they noticed and deactivated the service, but sent the bill for data usage which was consumed after 2 months.

I asked Vodafone customer care (198) to raise a complain but they said the bill is correct. My concern is Why Vodafone did not send any email/SMS to inform me that 2 months offer has been over? For billing information and any promotional information Vodafone sends multiple email/SMS but regarding this why I was not informed on time?

Now they are not responsing to my email. Please help me to raise a complain for the extra charge on data usage.

Regards,
Durgesh