Vodafone — A Case of Poor Service and Unfair Treatment

Address:

Chennai, Tamil Nadu

A couple of years back I had subscribed to a postpaid number for my family from Vodafone, [protected] and gave it up without paying the bill. Subsequently, when I tried to change my number which is [protected] from a prepaid to a postpaid plan (My Company CUG) in 2006 or 2007 (I don’t remember which year exactly), I was faced with the daunting issue of my postpaid request not being activated on account of the fact that I had a due on the [protected] account. Hence, I paid Rs 400 towards payment for the [protected] account and thereafter had it canceled and got my current number activated (Vodafone store Kilpauk). I was under the impression that everything would be fine from there on.

And for all these years I have been quite happy with Vodafone service and our relationship has been cordial. But, of late I was confronted with another serious issue when I tried to subscribe to another postpaid account under my name. The number was taken from Balaji ([protected]) Vodafone representative for CUG with Dexterity Business Analysts Pvt Ltd. But then I faced the similar problem as earlier, that my new number could not be activated as for reason that I have a due on the [protected] account, which shouldn’t be the case as I had already cleared this earlier and canceled the connection.

I immediately walked into the nearest Vodafone store and enquired about the [protected] account, to check the status, but was informed that I had paid the amount and that my account was clear and that I did not require to make any more payments ( Mr.Ammem – Vodafone store representative, Anna Nagar) helped me see my account summary.
I assumed that this is a technical issue and that the status somehow has not been updated in the central database, because then how can my name still be there on the defaulters list when I have already paid and closed the account?. but Later i have got an anser this question that they somehow closed my account without informing me the total amount i should actually pay in some kind of write off method.

And then later they have never tried to inform me that i am defaulter in their Database. And my Question is how come they close my account without paying the full bill amount? and why they have not informed me about that am i am defaulter and now after so much of genuine bill payment for years, they are not ready to gimme a connection in my name.