[Resolved]  Vodafone — Payment - ECD Debit processed late

Address:

Chennai, Tamil Nadu

Hi I'm Hari Prasad my number is[protected]
I have got 3 vodafone numbers on my name where 1 is used by me and the other 2 by my family. Ihave been using these numbers for more than 3 yrs now and the payments were going through ECS from my credit card. last month my credit card expired due to date validity and i received a new one. Vodafone had been sending mails on payment and been calling my wife and mother through collections agents but they never bothered to ask me to provide my new card details. I went to Vodafone store on August 24th 2011 at Vadapalani and cleared my bills and also gave a written SI to take future payments on ECS, on 18thSep 2011 i received an SMS stating the my SI was just activated it took close to 25 days to activate a service for customer, despite this my payment for September 2011 has not been debited, when i was out of station collection agent have been calling me and my family members asking me to pay the amount. The services of one of my mobile number has been barred, when contacted customer care they say that your connections are fine and they are not able to answer why the ecs was not debited.

The relationship manager - uday called me on 20th sep 2011 and assured to get back on the same day evening to resolve this issue and till date no one has reverted back, and the services of all my numbers are being barred one by one.

This is really a harrasing a guy called KIRAN - [protected] has been calling continiously asking to pay the bill, when payments are being made with out default for more than 3 years and when required documents are provided well in advance why ae customers being treated like a piece of crap for no fault of theirs..........Kindly do not subscribe vodaone their services are going down the drain......