[Resolved]  Vodafone — Waiver of bill amount paid

Address:

Tamil Nadu

Hi,

I had enabled Vodafone mobile connect on my postpaid mobile phone and i had agreed to pay Rs 250 rental for the same. Under this plan, I was promised 100 MB o[censored]sage free.

Once i had activated and received a confirmation, i was sent the settings of Vodafone Live (which i already have). Once i saved the settings in my mobile phone I was able to access various websites which I was not able to access previously (Such as Youtube) so, i assumed that i was being billed under the Vodafone Mobile connect plan. When my Bill was generated, I received a staggering bill of 1611 for GPRS.

Apparently Vodafone had charged me rental for the Plan and also did not give me the 100 MB free as promised. The 1024 Rupees was charged unjustly. I had sent a mail to corpcare.[protected]@vodafone.com and i got numerous calls by executives for one month but my bill was unchanged. I was not refunded any amount.

I was on roaming for 2 weeks and still i got calls from customer care executives (Which were charged to me for resolving this issue). No action was taken and nothing has changed.

I got a call 2 days back from another executive stating that 511 Rupees had been waivered from my Bill. I have no idea how they calculated this amount and when i mentioned to him that they needed to waiver 1024 Rupees from my bill, i got an indifferent reply from him "We will take your feedback".

I have been a loyal customer to Vodafone Since the old days when they were hutch. I had numbers in the Kerala circle, Karnataka Circle and Tamil Nadu circle. But, now I will no longer support vodafone and will not recommend it to anyone. I have no intention of paying my outstanding Bill unless this issue is resolved completely. You may call me on [protected] once this has been resolved.

Thanks
Mazin Mahmood