Vodafone Connection — cheating

23.11.2009

The Consumer Protection Team,

Dear Sirs,

Sub: Misguided - Refund of Deposit of Mobile No. [protected] by Vodafone.

I am sending here below complaint against Vodafone for cheating with existing customers for new connection. Please go though the fact and take necessary step and save me from strategy of cheating with customers by company

I have paid Rs. 299.00 towards Deposit for New connection on 14.08.09 to Global Direct under Receipt No. GD-AZ 19607 dated 14.08.09 by cheque No. 112376 drawn on Shri Arihant Co-op Bank Ltd. Mulund Branch to representative Mr. Imran Husain Memon.

He has given me false promises and schemes for Independence Day celebration scheme.

I have enquired and find that schemes are available regularly. On 16.08.09 I contacted Mr. Aziz and Mr. Mahadev of Global Direct tell the story they advice me to reply on 1st call for verification and refused not interested and don’t activate my No. and you will get full refund within 3 days.

I have recd call and refused and requested for refund. But surprisingly I have recd card duly activated through courier which was not accepted by me. After 2/3 days for address verification man visited that time also refused and given remarks for cancellation.

Then I visited Vodafone Gallery at Mulund for cancellation and refund they have discussed the problem with Global Direct seniors on 27.08.09 and they promised they will verify and call me to give report but till date not a single call recd from any one.

After that I have follow up regularly with Vodafone over telephone, Personal visits to gallery and correspondence through email and they told me that Rs. 149.00 towards activation charges not refunded at any cost but you will get Rs. 150.00 towards deposit with us with in 60 days but till date that amount also not recd. by me.

Now I request you to take up the matter seriously with the Vodafone and get my money back as cheating with existing customers for new connection strategy was made with compensation of mentally harassment and interest on amount. As I have already 4 connections of Vodafone company in my family.

Thanking you and awaiting you positive reply very soon.

With Regards,

Harish Thakker