[Resolved]  Vodafone — Customer Service

Sandeep Kewalchand Mehta
B - 207/208, Saibaba Enclave,
Bldg no-3, Behind Citi Centre,
Goregaon (West),
Mumbai – 400 062.

To,
Vodafone,
Goregaon (West),
Mumbai-400 062.

Sub: - Regarding Complaint against useless calls and massages from your side.

Ref: - Mobile no[protected]

Dear Sir,

I am Sandeep K Mehta one of the customer of “Vodafone” having a mobile no –[protected] Suffering from the worse services just because o[censored]seless Customer care services. My purpose of writing is only to tell you that I am getting nuisance due to often calls and massages. It is disturbing my valuable time.

The time is precious for all so please omit these nuisances which are due to useless. If you are not taking immediate action, I will lodge the case against you in court.

Your immediate action is appreciated.

Thanking you,

By Unsatisfied Vodafone Customer,

sir, im a reatalor . my shop name is shibam communication. mob no [protected]. im unhappy in your service. i doing a call on 19th sep 10 around 9.30 pm. your company representive mr. soumitra talukdar beheaver in not good, so im very sad. i hope you take quick action. thank you.

Vodafone — Caller Identification disabled

I caller identification has been disabled by Vodafone without informing me, i have been using the same number since last 2 years, all of a sudden i got a SMS saying your caller identification has been disabled,
None of the Vodafone customer service executives are entertaining my call and no one is providing any solutions to that.
i am really annoyed and fed-up.
Can some one tell me where to log a complain
Abhijeet

To,
Vodafone,
sub: lodge the complaint & deactivate the number
ref : my vodafone no. [protected]
Sir,
one day one Mr.Raj from vodafone came to my office for servey, he asked me to change my prepaid vodafone to postpaid as there are good offers, i told him that i need it but i am planning to change my residence & if he is willing to give me postpaid in my office address thaen i am ready to change it, thereafter he was after me & phoned me after 10 / 10 min, requesting me that he only 1st bill will sent to my residence address & thereafter he will change it to my office address, accordingly he collected all the relevant documents from me, chage it from prepaid to post paid, thereafter also i received bills in my residence address, then i hace changed my residence from Mulund to Airoli, i was locating Mr.Raj, but thereafter he never lifted my phone, i went to Gallery for change of address, but they are not ready to change on my sale aggreement (beacuse i was hahaving that much of proof for change of addres) neither they co operate to made it again for prepaid., i really got faid up to call in toll free nos, asking them again & agian for help, then i have stopped using the phone, discontinue for using it myself, befor that i was regularly making the payment & still i would have paid by seeing the bill from internet, but i want to stop my billing whcich are going to my old address., i really faidup, now i am not interested in vodafone & kindly discontinue my vodafone no.from your record then only i will make the payment which is due., kindly do the needful at immediate if you require the payment
[protected]
thank you,

Vodafone — Customer Care

Vodaphone says "We are HAPPY to HELP you"
And they have forgotten what it means... :)
I have/had a number that was disconnected totally without intimation and they give all reasons... and they tell me that the sim is registered in some remote rural location,,, where as i'm in total proper URBAN location....

Close my number mr.Nasir khan [protected] and [protected]

Vodafone — Disable Caller ID service

I was asked to submit address proof and photo for some verification. When i called customer and said tat i have already submitted these details, he asked me to verify my address. When i gave him my address, he said that the same is reflecting in his records and therefore no need to submit the address proof or photo. But all of a sudden my caller ID has been disabled. There was no SMS or call to mention the disabling of service. When vodofone can send many SMS and Automated calls o[censored]seless promotional offers of their worthless product, why cant they intimate such things before disabling. I just threw the vodofone SIM and went for Airtel. [censored] O** vodofone..

Vodafone customer care center — I submitted Address Proof in Vodafone customer care center

Hi ,

I sumitted my address proof on 19 thOctober 2010 in AnnaNagar West Vodafone customer care center ,still not active my service for incoming call numbers in it showing praive numbers and im not able ot reach incoming calls

This is in regards to a few things that I have faced with vodafone. First thing was that I asked them not to contact on my alternate number that they have with them unless I do not make a payment till due date, still they keep calling at my alternate number and provide all bill details to my parents.

Second was, I was charged with a late payment fee. However, I made a payment online on the due date and got confirmation from both my bank and vodafone. They charge me the fee in the next bill. When I contacted the customer service, the rep told me it take 3 days for the payment to go through. I couldn't understand that if the payment take 3 days, why did they sent a confirmation. The rep simply told me that he cannot do anything and cannot assist me and asked me to contact my bank. Also said "its completely your fault not ours". I was shocked to hear the reply. What kind of a customer service was that? He was blaming me for making payment on due date.

I simply told him that I have been using vodafone for six years now and will not continue anymore and never choose vodafone again in future. The reply was "Okay".

Also they called me few months back and said they are updating vodafone caller tune for free for my number. Then they charged me downloading charges on the bill. The customer service rep said he don't know anything about it and will not reverse any charges or fees. I didn't had any problem with making the payment, I just needed an explanation as to why they charge me fee and why don't they mention thing on the confirmation message they send. The rep asked me, without me asking him, "would you like me to waive the fee?". I said yes. The reply was "I cannot". "It is completely your fault".

I am working for a international bank where we refund fees to customers in many cases just to retain them and provide them a good customer service experience. And if we compare the fee in Indian currency, it would be in thousands. I don't think vodafone cares for their customer. Loosing one customer wouldn't effect them much.

I have two vodafone connections and I will be changing the service provider very soon.

Munish

I wanted to lodge a complaint against Vodafone Customer Services in Manipal. My phone number is [protected]. I have been a customer of Vodafone since 2004. I am a doctor at Kasturba Medical College, Manipal. Recently my caller ID was turned off since I hadn't turned in my address proof. I was on duty the whole weekend and I requested them to turn on the caller id for one day and that I would submit the address proof in one day. It is imperative that I had my caller id turned on since I work at a hospital and I need to know who is calling me just in case I miss the call and need to call them back. It is not for my entertainment that I need the ID turned back on.
When I requested them politely, they were not helpful or willing to listen to my problem. They would not even look up to talk to me. Instead they made me wait and then told me that it is not possible to turn it back on.
For being reputed to be the most customer friendly service in India, I am sorry to say that Vodafone does NOT live up to its reputation.

TO, vodafone i have been using y service since last 8 year i am so much fed up w your service my no [protected] .I have been over billed sevaral time &now you have cross t limit by charging a bill off 14450 which is10time m regular bill. I visited personally t y byculla gallery on 10, 11, 12, jan to give me bill to my shock i was inform i have been bill for using internet service, I have never used interned on my phone in my life, then another shock was given that you have been charge every month.now my outgoing call is stoped frm 14 jan that time my unbilled usage was 83rupee but on 17jan my unbilled usage is 345rupee.boss pls stop this nuisance as iam fed up with y service. send me detail bill on my email add [protected]@yahoo.co.in off full 1year . frm sayed zahid

very bad service very bad co in short chor co. I have gone thorough last 1year bill ihave been overcharge almost every month. In the month of oct 2010 bill an excess amt of 1088 is charge in isd charges.and dec bill is baap of all the bill.rectify y mistake otherwise i will never ever advise anybody to use y service neither i will.inshort bad sadely worst service available.

TO, VODAFONE. if y dont have time toattend consumer complain w waste of consumer time. very bad service sayed zahid [protected]

To vodafone...

my complain is that my sim has got blocked for no reason...that day some PUK CODE was asked and it automatically got blocked...vodafone is a very good service..i want it throughout my life...i just hereby request you to please help me..please reply or call me on [protected] so that my sim card again works in a proper manner...waiting for your reply...:)

thanking you
mala sharma

Mr.Digamber Shivaji Pawar
A/103, first floor,
Plot No.28, Suraj Park,
sec9, nr vithhal mandir,
raigad-410209

To,
Vodafone,
Goregaon (West),
Mumbai-400 062.

Sub: - Urgent get my sim

Ref: - [protected]

I am Digamber Pawar one of the customer of “Vodafone” having a mobile no – [protected] Suffering from the worse services just because o[censored]seless Customer care services. My purpose of writing is only to tell you that I got call from ur customes care about new scheme of sim, , n that call's r like night marketing type, wrong time advertisement type, It is disturbing my valuable time..lastly i book the sim on 21 jan 2011 n it activated from 27 jan 2011, activation charges are also started, , i got full plan n all info about this sim(booklet), , but still i not get sim,
I given any request vodafone dosent have time for their customer service ... i had give lots of complaint..but...i didn't get any reply from them..
The sim no is-[protected]..i wanna my sim urgenty.as well as then all charges which i not used..so l get fast action.
The time is precious for all so please take urgent action on it useless. If you are not taking immediate action, I will lodge the case against you in court.
Your immediate action is appreciated.

By Unsatisfied Vodafone Customer,

sayed zahid [protected] fed up of complaining no response pls deactivate my no as i am not insterested in your service .

I am C.J.George, I/103 Sagarmilan Coop Hsg Soc Ltd, Behind Srikrishna Com-plex, Barampur, Vasai(W)-401202, Thane Maharshtra. My Postpaid Vodafone Nos. are [protected] and [protected]. I request you to disconnect both of these Numbers due to my retirement and settled in my village at Vasai(West), Thane, Maharashtra. And I also opted for prepaid vodafone connection from Vasai. This matter was discussed with you by visiting your Vodafone Care officie and as advised by you, I am sending this letter for disconnection of my above post connections. I have already paid little extra in my last Bill payment. Please return the excess amount paid by me. Regards, Thanking you, Yours faithfully, C.J. GEORGE.

I am Prakash Chavada, My Vodafone No. [protected].I request you to disconnect this No. Because I lost My Cell & No.Plz take immediate action. The time is precious for all so please take urgent action on it useless.

Your immediate action is appreciated.

Thanking you

To MANAGER,
RE.:Refund of Security Deposit Rs. 2000/-
Invoice No.7844 Dt.15/2/2000.
Cell No [protected].
Name. Vishnoo .B Laungani.
Sir I have visited your office at Hill Road, Bandra(w) at least 20 times for the refund of above cell number but there is no response. I met Ms. Lata and now Mr. Khushal. Let me Know wether you are interested in refunding my deposit of Rs. 2000/- immediately or I have to take a different coarse of action. For your information I have to complain on NDTV. SUCH A SMALL AMOUNT AND YOU HAVE NOT BOTHERED TO REPLY.
HOPE TO GET FAVOURABLE REPLY.
THANK YOU.
VISHNOO LAUNGANI
SANTOSH NAGAR, 19 A HILL ROAD,
BANDRA, MUMBAI-400050.

I need a reply imediately.
Thank you.