[Resolved]  Vodafone — deduction of balance

hi,

M Rajat Kapoor, my vodaphone no.[protected] is continuously forcing me to say that vodaphone is ''FROAD''. the company continuously charging me 50/- Rs per month but without any active service on my no. n i called upto fifty times to vodaphone care but more than 30 times they disconnet my call. N each time they have new reason for this diduction sometimes vsnma, sometimes astro service n bla bla bla... all this to change my mind..

i want full deducted balancetill today 27/03/09,
if vodaphone is unable to solve this problem of mine, then i'll have to surrender this connection...

thankyou,

Rajat Kapoor
cell no. [protected]

Hi
I have been using vodafone since 06/06/2008, since then there were couple of occasion's when i had to call vodafone regarding balance dispute which were promised to be sorted out but actually they were never.
This time when i called vodafone for deactivating the value added services which was on my phone it took me 5 advisors to know the correct code(greatjob done by those guys), now after sending it the facility has been deactivated and the service charge has been deducted and this is just because of bad customer service and lack of proper training.
Last but not the least i just found out that 10 paisa has been deducted from the mobile phone don't know why so if you are doing this with every pre paid or post paid phone you guys are making big bucks and if not please let us know why was it deducted.

Many Thanks

I am a costumer of Vodafone and my number is [protected].I recieved a message from the company "Hello!we are happy to activate vodafone alerts VA_NEW1 on your vodafone obile.Rs30 will be deducted as monthly rental . To deactivate dial *123*31# ". I called costumer care and told why Rs30 was deducted and they told that i had activated the service which i didn`t. He assured me that amount will be returned within 2 days but it didn't come back. when i contacted the costumer care center in my city the concern person told me to have legal action against us.so kindly advice me about it

Sir,
i want to inform u that u'r vodafone sim have sell sim free some shop in patna take some action on this work i[censored] 'll recive my mail. than send your ans i w'll wait for your ans

Vodafone sucks!! Automatic deduction of balance even though not activated any services. Unnecessary and irritating sms and calls from vodafone. Common we've paid for the service, we're not using it for free. My middle finger to vodafone.

Vodafone — Unnecessary advertisement by SMS and calls

I am using vodafone from last 3 years, I am very irritated with the service which vodafone gives to the customers. They always calls from different numbers to promote their caller tunes and other value added services. I dont want any of their same services and I called up the customer care and registered a complaint. Eventhough I got an SMS from them the same will be deactivated soon, but am afraid to see the SMS in that they had written "your query shall be responded by 09.11.09 by 5.35.p.m". I put a request on 01.10.09, why they need 1 month and 8 days?, I tried to connect to there "Happy to Help" customer care several times on several days but there is no use. Still am getting there irritating calls am very much disturbed. I cant change my number because many of my friends and family members I had given this particular number.

i am on roaming.. and suddenly i got a message from vodafone that as per your request CRBT service has been activated on your number & rs30 has been deducted as monthly rent.. just before that i got message that your request for activation of caller tune has been registered please ensure minimum balance of rs 30 as monthly charge, and just before that i got message from number 59876 that "are dwarpalo kanhaiya se keh do" has been set as your caller tune for 90 days.. i never requested any caller tune this is so embarrassing and it really hurts.. i need my balance back as i am on roaming and no recharge option is available here.. now i have negative 33 rs balance now.. i need to call my parents in emergency.. and there is no other phone available right now. please consider this complaint and provide me justice because this is not for the first time. thankyou

regards
rahul sharma

they guys r just activating any useless services on my vodafone no i have not activated any services
and deducted 109rs from my cell.

my balance was Rs 11.03.after sometime i saw that the balance is Rs -10.68. without any reason.

sir..
yesterday night i was surfing net on mobile phone. at that time there was no deduction of may mobile balance but today when i have check my balance i was shoked because my balance was minus 90rup approx.plz solve my problem because i am feeling tention why my balance has been deduct.plz sir my mobile no is [protected]
thanks i am still waiting of your responce sir plz.

Ever since vodafone has acquired hutch, the services have grown poor and they have started cheating as well. The customer care is not working well, many a times the customer care executives call and they activate some stupid schemes without the consent of consumers. It is getting worse day by day.
Shame on you Vodafone.
Even BSNL is better than you.
at least they charge fairly.

Hi There

Today Rs.30 were deducted from my balace (vodafone mobile no.- [protected]) after I received an SMS from Vodafone that some MCI alert request has been accepted and activated though I NEVER OPTED FOR IT OR I EVEN DID NOT SEND ANT SMS/ CALL to their customer care asking them to activate such service on my number.

This is totally unacceptable so request you to pls intervene and help me in getting my money back to my mobile account.

Rgds
Rajani

i activted a service named "friends n family".according to this pack,my call rate to a particular number should now be 20paise /minute.i was deducted rs15 instantly from my balance.n after 2 days when i made a call,i was charged as per previous call rate.after asking to customer executive,i was informed that this service cannot b activated on my number at present,due to availablity of some other service.i asked to refund my service charges,rs 15.n he denied.why should i pay for the service ,i am not being offered.i made a call of whose i was required to be charged 2 rs.but i was charged rs13 ,due to unactivated service.i was not at all informed about the non-avaialblility of the service.i want refund of the balance,i have been deducted.

I have not subsribed for any scheme of Vodaphone Co. But I am astonished to see that after starting of IPL matches scores are coming automically and has deducted hundreds of ruppees. Kindly see that I get my balance Rs150/- back and the mobile companies cannot cheat poor people like us any future.
Sutapa Choudhury.
235/7 Mahendra Bhattacharjee Road. Dalalpukur.
HOWRAH. WEST BENGAL.
MOBILE NO.[protected].

Re: [protected] Ashish Srivastava Your 5 year old customer [REF:[protected]] Inbox
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Vodafone Care to me
show details May 13

Dear Sir,

Thank you for your email dated 13/05/10 regarding Vodafone mobile number [protected].

The mobile number that you have mentioned is registered with UP east circle.

We have forwarded you query to them, you shall receive a response from UP E circle team within 3 working days.

We request you to please contact them directly for any queries regarding your UP E circle number [protected].

Email Id : vodafonecare.[protected]@vodafone.com

Vodafone Care No : [protected]

Happy to help,
Anjana Singh
Vodafone Care


Contact numbers*
Vodafone Care : 111 or +91- [protected]
Fax number : +91- [protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@gmail.com
Sent: 13-May-2010 9:42:54
To: vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; [protected]@vodafone.in
Subject: [protected] Ashish Srivastava Your 5 year old customer

Dear Sir ,

Myself Ashish Srivastava from Kanpur , U.P. , is using your
network from 5 years . Today morning ( At 8:00 AM approximately time ) i
check my balance dialing *141# and got a message "call *123*88# " and no
other information . I checked thrice time dialing *141# and receive only
this message . So i dialled on this number and after that i received a sms
that some ENGLISH ALERT service is activated for 30 days and cut 30 rupees .


I want you to notice that
it was your fault that while checking the balance you people had showed only
this message (Cal *123*88#) and i do not want to register this alert
service. Please refund me my money. Please coordinate me . I want your
immediate action in this regard .

With Regards ,

Ashish Srivastava

vodafone has done fraud to the customer .

Sir,

I am Aditi.Mine is a vodafone prepaid simcard which i got a month back.But recently i noticed that Rs.1 is being deducted from my account everyday without any reason.I tried calling customercare but couldnt get connected.Pleases help.

Dear sir/mam...
my Mob no:[protected]. I did recharge 95 rupee to my vodafone number on 25th aug 2010 at 10am for Monthly GPRS pack. I got 0 rupee as talk time so after 2 hours i started internet using APN:www. But later i checked my balance it deducted from 84 rupee to 61 rupee so i called to CC they told after 24 hours service will be activated so i continued to use internet after 24 hours but still my balance is deducting and also they blocked my number to call CC. Plz Help me....

Vodafone India — Junk SMSs

Hello,

I dont know if Vodafone is resonsible for this or not but as a service provider they have not done sufficient actions against the Junk SMS senders, nor they have some good mechanism to tackle these Junk SMSers.

I am using Vodafone for past 3+ Years. I have registered for DND and it has been over one year. But still I get hundreds of junk SMS & Calls from companies like TATA AIG, HDFC etc etc. I can not keep track of all these calls but From quite some time now I have kept records of junk SMS.

Please note that this is NOT THE FIRST TIME I AM COMPLAINING ABOUT JUNK SMS/CALLS. I have complained earlier as well on two occasions but I think the actions taken were not strict at all...

Sometimes I get 6-7 SMS back to back... This is not good at all...


Regards,
Ashootosh

mobile operator are not providing the amount which is printed on recharge voucher