[Resolved]  Vodafone — Vodafone is untrustworthy and disgraceful

Address:Delhi

I’ve been a Vodafone customer like the rest of my family members and my experience like theirs has been totally unsatisfactory due to the deplorable services that Vodafone provides.

I’ve been using the number x since April 2010. Since my usage was not much as I was using it for incoming only, I decided to change to prepaid. However I was advised by your corporate care group that if I wanted to change to pre-paid, I must visit a Vodafone Store. They also suggested that I consider the Lifetime Free plan.

I went the nearest Vodafone store and enquired the process for migrating to Prepaid and also the details of the Lifetime plan. I was provided with the information and like any common customer, I trusted what I was informed. I was persuaded by the Vodafone store that the Lifetime Free was not only economically more effective but also that migration to Lifetime Free will take much less time and effort. The information given to me was as follows:
1. For prepaid, the migration will involve change of SIM card that will take 2-3 days, compulsory top-up of minimum 200 every 3 months
2. For Lifetime Free, I was offered a more beneficial plan i.e one-time payment of 449 instead of 999, waive off of charges for CLIP and itemised bill.
Since obviously, it was very apparent that the Lifetime Free plan was more cost-effective, I gave the go-ahead for migration to Lifetime free plan. However, my peace my mind was short-lived. I did not know that Vodafone could not be trusted, that Vodafone employees make dishonourable commitments and that they blatantly dupe customers.

I was SHOCKED to see my bill. All the benefits I was assured of, the very basis of my migrating to this plan, were not extended to me at all! The commitment made to me was not honoured. My bill included charges for CLIP (for an entire year) and itemised bill that was supposed to be waived off as per the word of the Vodafone executive. In the last 3 months, I made multiple complaints by – all I ever got was auto-acknowledgements.

While the goof-up made by your employee was NEVER resolved, instead my number has now been DEACTIVATED – there is neither any incoming not any outgoing.

Can you please make sure that the commitments made to your customers are honoured?
Can you please ensure that the CLIP and itemised bill charges are rolled back and service is restored on my phone??


[protected]@gmail.com
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Aug 13, 2020
Complaint marked as Resolved 
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