[Resolved]  Vodafone — Bill Delivery at wrong address for multiple times

Address:

Delhi

Hi,

I would like to raise a complaint regarding the problem that I am facing in receiving the Hard Copies of the Monthly Bill from Vodafone Care.

Its been almost 4months since I have been facing this problem. I get a SMS from there end, that the bill has been generated from there end & will be sent to me within the next few days, and I just keep waiting for the same. After waiting for almost 15days, when I call up the Customer Care, they said that the Bill has been delivered to Ms. Meena at my residential address.(To be noted that I don't have anyone by this name in my family). Then the matter of concern is, that to whom & where has the bill been delivered, since it is a strong security breach in terms of access of my personal information to a stranger.

The interesting and the weird part of the story is that when I raise a complaint to send me the Duplicate Copy of the bill at the address,without making any changes in my address details, it gets delivered to me at my address. That means, there is something wrong from there end, otherwise, how is it possible, that the Bill gets delivered at the wrong place in the first attempt and the right place in the second(though the address in both the cases remains the same).

I have been availing there services for over 5years but if this is the type of services they are going to offer to its customers, I am really afraid of there future in this sector.I have neglecting this issue for a long time, hoping that it will be fine soon. But since it is high time now, I would like them to take some serious action from there side in this regard at the earliest.

Hoping to hear soon from you.


Warm Regards
Nikhil Kumar Jindal
+91-[protected]