[Resolved]  Vodafone — HARASSMENT AND ILLEGAL DEDUCTIONS FROM ACCOUNT

Address:

Delhi

I HAVE SERIOUS GRIEVANCES AGAINST VODAFONE MOBILE SERVICE PROVIDER----DESPITE COMPLAINING SEVERAL TIMES THEY HAVE FAILED TO RESOLVE THE ISSUE[protected]INSTEAD THEIR CUSTOMER CARE EXECUTIVES ARE EVASIVE---DONOT REGISTER THE COMPLAINT AND KEEP PASSING ON THE BUCK----

HERE I ENUMERATE THREE INSTANCES WHERE ILLEGAL DEDUCTIONS HAVE BEEN DONE:-



1) Shabby gprs service and resultant fleecing of customers
vodafone offers internet daily pack with 40 mb download limit for 4 rs
/Day and also 10kb/10paise volume based plan ( which is quite
expensive I.E for 40 mb it will come to 250rs apx. In volume based
plan)
I on 18/8/2011, sms *444*5# to activate 4rs/Daily internet pack at 7
am-----no confirmatory message regarding the pack activation was
received ----neither I was helped by their complaint helpline 198 on
this issue
I sent an sms ‘use’ to 144(gprs toll- free number regarding usage
balance for gprs customers)----message came u have 41150kb usage to
use till 19/8/[protected]I again sought clarification from 198 complaint
helpline regarding activation(as this type of message can come only
after activation)---the personnel were clueless and rude ----I was
told----“if the usage is available use it---pack might have been
activated’’
I again sent an sms ‘use’ to 144(gprs toll- free number regarding
usage balance for gprs customers)---- just to confirm----again message
came u have 41150kb usage to use till 19/8/2011.
Reassured I used internet , to my horror after using the net for 10
minutes my balance dropped from 43.524 to 31.724 rs ----net loss of
11.80 rs for 1156kb usage under volume based plan(this I was informed
when I lodged the complaint with 198 complaint helpline)
I requested for 4rs/Daily 40 mb pack, was given the impression by
vodafone personnel and the reply to sms ‘use’ to 144(gprs toll free
number regarding usage balance for gprs customers)---that pack might
have been activated ,,but above instance highlights how I was cheated
in the garb of daily internet pack, I was billed on the basis of
volume based plan.
For 1156 kb usage under daily internet pack 4rs had been sufficient, I
was billed 11.80 rs ,all due to inefficiency of vodafone personnel and
deceptive nature of vodafone sms
why internet pack was not activated in the first place?no satisfactory
answer despite repeated requests
why on an sms ‘use’ to 144(gprs toll free number regarding usage
balance for gprs customers))----message came u have 41150kb usage to
use till 19/8/2011?—this I tried 10-12 times—before making use of
internet----no satisfactory answer despite repeated requests

2) on 8/9/[protected]on switching on my number (which was switched off) my balance dropped by rs 3 from 8.9 to 5.[protected]

an unsolicited unwarranted flash qiuz service is going on at my mobile phone-----

as per 198 complaint helpline i was told that by accident u would have replied to the quiz questions resulting in deduction[protected]which i am not sure as i just switched on the phone on reaching delhi----

i told him(198) to stop this unwarranted value added service of flash qiuz to which he said it was by default active

he could not lodge the complaint for this 3 rs deduction-

3) AGAIN ON 20.9.[protected]an unsolicited callertune service was activated on my phone number without my consent -rupee one was deducted before it was deactivated[protected]
complaint helpline 198 refused to lodge the complaint

this arbitrary deductions and rudeness of their personnel has harassed me a great deal---and cause unquantifiable mental trauma and monetary losses

please help

sandeep mehta
[protected]