[Resolved]  Vodafone — PLAN UPDATION

Address:

Delhi

Dear Concern,

I am using vodafone from last 4 years, On
1st July, there is an announcement in our office from Vodafone for launching the New Corporate plans for MNYL Employees.And Basis on the same plan offer i had requested on 4th July to change the plan on the id :-max.[protected]@vodafone.com ,where in i had clearly mentioned about the requirement to activate the plan of New Plan-185+198. On 8th of July i received the confirmation of the plan activation - MNP_ST_MV_Standardflat199 Plan

Post the Bill plan Change I'd received two bills where in my first bill was of Rs 1360 which i didn’t check and pay as it is on time but the 2nd bill ,the latest one, has come up with the quite high data usages which shoot up the bill upto 13000.
I want to know If i had requested to change the Bill plan with 3gb data service then why its not been activated .Second , incase Vodafone Customer Executive were not aware of the scheme offering then they should consult first with the customer .Basis on the Mail Confirmation from Vodafone on the Bill plan change any customer will get impression that the request which he raised has been accepted by the service provider .But looking at the plan in my latest bill i would say there is complete miscommunication either to us the Service Executive who did this job.

Beside this Vodafone Live was activated on my number without my request by saying it’s a promotional officer and against the Vodafone live services company charged 677/- in the bill of Aug’2011 month

However there was a job alert service which was activated on my number, and for deactivation i requested many time to customer care via message or mail but still i m being charged for that service as well.

I request you to provide me the waiver of Internet charges which was happened because of not entertain or understanding my first request.

Every one is responding me on if and but aspect instead o[censored]nderstanding the correct issue.

Regards
Pradeep Saini