[Resolved]  Vodafone Essar East Ltd. — Overbilling for VF Mobile Connect for Vodafone No. [protected],relationship no. 1.20509011

Address:

South 24 Parganas, West Bengal

I have been postpaid customer of Vodafone since Feb 2005 having same mobile no. [protected].

The undersigned had been using VF Mobile connect since last few months. As evident from last 6 months billing that I had used this service only to connect my PC with internet through Nokia PC Suit and uses had never exceeded free download of 100 MB.

For VF Mobile Connct uses for last billing cycle by bill dated[protected], I have been wrongly charged Rs. 1193 (Rs. 1082 plus Service Tax). Detail of VF Mobile Connct usess show frequent billing of 0.05p/10kb for continuously 10 days or so. I'm afraid that it might show connected even today, which I'll come to know after getting bill for next month.

Hence I requested Vodafone to correct the bill by revesing frequent billing of 0.05p/10kb for continuously 10 days or so.

After few days of my request for correction of bill, without going into detail, all so called Customer Care Executive started answering in same language and tone that there was considerable use of Vodafone mobile connect and the charges was alright. Not a single executive tried to enquire how a mobile phone can remain connected continuously for more than 10 days/night and even beyond as I have not yet got next bill.

Through this website I again urge Vodafone to enquire into the matter and reverse charges against frequent billing of 0.05p/10kb for continuously 10 days or so.

Praveen Kumar