[Resolved]  Vodafone - Gujarat — deactivation of prepaid no. sense not used for 2 months without any intimation

Address:

Ahmedabad, Gujarat

We shifted our postpaid vodafone no. to prepaid which were very old nos. since it was'nt to be used for the next 4-5 months. So just to preserve the number we converted it to prepaid thinking of saving something and as per the vodafone care people that we can again convert it to postpaid whenever required.

Now when we went to get it converted again to postpaid after 2 months as the number was supposed to get used regularly, to our astonishment the nos. were deactivated with the reason of not using it since last 2 months, and that too without any intimation.

Further, when approached the Shivranjani Store at Shivranajani, Satellite, Ahmedabad, we were asked to get the relevant documents for reactivation of the same numbers, if they are available. Since it was Saturday and the next day being Sunday, we went with the relevant documents on Monday morning and again to our astonishment out of our 3 numbers which were shown to be deactivated on Saturday, 1 number was still active. Beyond this the attending person again asked us to get a particular new application form to get it signed from the respective authority in whose name the connection has to be taken.

Now, is'nt this just to make the customers frustrated, who come there and wait in long que after which also there is no one shot redressal of their complaint. There are many questions now as follows
1) Why was the form to be signed not given on Saturday i.e. at the time of enquiry when the relevant documents which are to be submitted were told by the store person?
2) Why were 2 out of 3 numbers deactivated and 1 remained activated when all the 3 numbers were shifted to prepaid on the same day?
3) Why just to ask about certain procedure one has to take a token and wait for an hour, and why cannot they deploy a seperate person in that respect?
4) Why the timings of the store is kept from morning 9.00 am when there are only 2 person to attend in the morning shift? Is it just to say that we are open from morning 9.00 till evening 9.00?
5) How on Saturday i.e. the first day of the enquiry they checked the status that all the 3 numbers are deactivated?
6) If prepaid services are of such disadvantage why do run those services, is it just to bring a bad name to the company?

There are still more question. but even if we get the answers to the above questions it would be enough. We dont know whether writing such a long query would be heard to by any of the authorities, but still we need to give an effort. Infact we all need to wake up to such kind of discrepancies, as it is an age of awarness and there is an excellent current eg of Anna Hazare.

Thats it and waiting for a response.

Can be contacted on [protected] mail id : [protected]@yahoo.com