[Resolved]  Vodafone India - Add On Mobile Connection — Activation and Harrassment

ADD ON CARD on mobile connection taken by us on 4th April 2008 has not been activated since last 20 days inspite of complaints, reminders and personal visits.
We also wish to bring to your notice the highhandedness and indifferent attitude of MR AYUSH at P9 sector 18 Noida office of Vodafone which has caused us mental agony. For your action we give following details

PRIMARY NUMBER[protected]
ADD ON NUMBER[protected]
CAF NUMBER[protected]TH APRIL 2008
SIM NUMBER [protected]
PLAN TALK TO ALL 444
AMOUNT PAID RS 250
REMINDER COMPLAINT NUMBER[protected] MR FARID
REMINDER APPLICATION WITH DOCS SUBMITTED TO MR AYUSH ON 24TH / 25TH APRIL 2008
REMINDER VISIT MADE TO MR AYUSH 25TH APRIL 2008 15.00 HRS APPROX
Inspite of promise to activate within 4 hours nothing has happened till now. This clearly indicates the company’s indifference towards customers, for whatever reason be.
PS Please note the same experience was given to us on 4th of November on our previous add-on card application no CAF 01888559 dtd 1st November 2007 for sim number [protected] that had to be finally closed by us due to problems given by your staff.
I fail to understand

Why no varification process was implemented in last 20 days?
Why no follow up was done on our complaint of NO Activation[protected] MR Farid
Why were they not taken while issuing CAF, on 4th April?
How was agreement signed for issue of add on card, without completing formalities?
Why the customer's visit not taken seriously to resolve all issues when customer initiated
the querry in person by self?
Why Vodafone office does not give acknowledgements stamped and signed?
Why no formal cash reciept is given along with CAF?
Why ADD ON CARD connection comes with added problems and the same customer experiences it twice in a span of 4 months?

I am also forwarding this mail to all concerned whom I can approach later on Monday/ Tuesday

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