[Resolved] Vodafone — Internet Charges without using internet on mobile

rockd85

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

Hi,

Iam using vodafone for past 5 years with totally 6 connections, I got bill for my number [protected] & bill amount of 4265, where total internet charges is 3,480 we had not used any internet through mobile on calls and sms apart from that when we are not used it got charged for the 3,480. We are not affortable to make the payment for internet charges which we are not used. I already given a complaint to the vodafone, but no action was taken on that. When iam having BSNL unlimited internet usage at my home, why i should use my mobile with charges i need to use. please help me on this to get waiver for the internet charges.

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Dec 22, 2016

Complaint marked as Resolved

Verified Support

Sep 28, 2012

Vodafone India Customer Care's response Hello Deep,

Please be advised that you have been charged for the internet usage on Vodafone Live and Vodafone Mobile Connect services on your number. Kindly note that the charges are valid and thus, we will not be able to process any reversal. Please get in touch with our Customer Care helpline for further assistance.

Regards,
Vodafone Customer Care, Chennai.