[Resolved]  Vodafone — prepaid internet

Address:

Jaipur, Rajasthan

dear

I am not getting internet working on my mobile. error is packet data not available.

i have recently changed my post paid connection to prepaid . got 3 recharges on 29 july one for 60 paise per minute scheme 34 rs if i remember correctly, (transaction id rj[protected] account has been refilled successfully by inr .21, prepaid account balance 19.5 sms received from 140), 127 rs for internet (transaction id rj[protected] account has been refilled successfully by inr 1.92 ,prepaid account balance 19.5 sms received from 191),500 rs for talktime ( transaction id is rj[protected] account has been refilled successfully by inr 500, prepaid account balance is rs 519.5).

since i am using internet for first time i talked on your customer helpline from another vodafone no for 30 minutes but the executive was not able to sort it out. I am using a nokia e63 mobile.he asked me to send sms ACT VL to 144 which i did and got a reply service to this no is already active.
sms MYCAP to 111 got reply from vodafone we have received your request well respond to you shortly. win 10 lakhs...

later i was told after recharge it takes 4 hrs for service to become active. it did not. i got internet , gprs and mms settings from service provider and 52586 which we saved on the mobile. further received message from vodafone as on 29/07/2011 13.30.12 you have 3145728 kb left in your internet pack and it will expire on 28/08/2011 13.04.33.

i have talked on 111 many times tried taking their help. visited your vodafone store at banipark couple of times but still internet is not active.
the store people have sent sms www to 52586 and VI to 52586 .

I have been harassesd and humiliated at your crystal mall and other stores last one month since i have requested for prepaid. Only your store manager Chitra Godhwani is a class apart and she took charge when all of you people are trying to beat around the bush.
She has tried to help me the best possible and yesterday someone called from your service centre.

But my internet is still not working.When i have asked some of your executives whether my 127rs recharge has been done or not they know to sms MYCAP to 111 and you do not send a proper reply so they have no idea.
when i ask them if they can find it on their system initially they were telling it gets updated in 24 hrs now they say 111 only. there is no way to understand if the shopkeeper has duped regarding recharge.

People at your stores especially crystal mall are champions of no service. Looks like only thing they have learnt is how to make the walkin customer walkout and not bother them. Hi Fi things like computer tickets wont help when your systems are not working many times in a month. Your so called executives keep on loitering around and customers keep on waiting with the ticket .
These untrained people have no idea about the technicalities and are ill equipped to deal with customer problems. definitely they must be feeling stuck at the job .
Some other immediate one liners I received from your executives
1 go to another store we do not have the technical executive at this store
2 we need to talk to head office and today is sunday, our store is open but we are not functional.
3 instead of telephone as it is taking more than 30 minutes and you do not look well versed to do the job can there be some other way like walking to your store. No reply.
4 when you call 111 it is a complicated voice system and they will ask you to call at [protected] using some other mobile.
5your instrument is faulty.
6 show me the proof which recharge you have done
7 i need to send mail to someone if your recharge was successful and then no contact

your postpaid customer service is not to the mark prepaid seems like hell.website of a technology company is very bad. It is a embarrassing situation to spend so much time talking / visiting your stores so many times and wasting yourself on no service creating scenes hoping someone will come and resolve your problem.

Hopefully you will be able to help me start the internet or i need to take my no to some other service provider through no portability.
also if i do so what will happen regarding my recharge amounts.And be assured i will complain to the best possible whether it is consumer court/TRAI/RTI as i am in mood to leave things this way.

Bright thing is scope for improvement is good.
Be happy always
regards
ashish khandelwal
[protected]