ISD billing dispute
My name is Manoj Brar and my contact no is 9999917503.
today my services are suspended so i have to write the mail after getting no resolution from Kamla Nagar vodafone care and Nirman Vihat Vodafone care.
Dispute was related to ISD incoming call chaarges in DUBAI.
I was in dubai in the month of feb and contacted vodafone customer care on 111 three to four times for activation of international basic roaming.The call rate told to me was Rs 20 per incoming as compared to 115 as the scheme was given to vodafone customer at that time due to DUBAI FEST in uae but in the charges implied were Rs 87 per incoming call when i received the bill.Same is confirmed by your vodafone store that the scheme was in place when i visited kamala nagar vodafone store on 21st april.There the executive promised to resolve my dispute and sent a mail to vodafone support and gave request no 79413428 and said will call me witin 48 hrs once response is received from other end but on 4th april my contact no is suspended and still not received any resolution call.
today i visited Vodafone care Preet vihar and executive there also not helped in resolving my dispute but said that you should have selected DU network there which was not cleared to me by Customer care executive when i activated the international basic roaming.
Now i get a reward of my more than 3 year relation with vodafone that my incoming and outgoing calls services are being terminated.
Wants your suport to resolve the problem and activation of my services as of last 3 month bills i have paid 2 bills except for disputed bill.
3 May 1655.66 Paid 04-05-2010
3 Apr 2036.03 Paid 21-04-2010
3 Mar 7342.89 Not Paid Disputed