[Resolved]  Vodafone — Disobliging Customer Care and Displeasing Services

Address:

Kerala

I was using a Vodafone postpaid connection with the number [protected] for many years. I never defaulted in paying bills during my usage and even made payment in advance also when I intended to go out of station. But recently, when it was happened delay to pay my bill for some days due to some unforeseen reasons, I was disturbed to make outgoing calls. After sometime when I was in a tour I replied a customer care person on his query of delay that I am going to settle bill next day. Immediately after the conversation with that person my outgoing and incoming calls were barred. This displeased action of Vodafone against an important customer whose bills sometimes exceeds 2000 was unfair. When I back home I just rushed to the nearby Vodafone store to pay outstanding as well as current bills and to migrate my postpaid to prepaid, lest this type of action which would deface the personality of the customer may be repeated in future if a customer sometimes become a little bit careless for a while as long as he is a Vodafone postpaid customer.
When I was migrated to prepaid last month, again some other problem came in. Without any reason an amount of more than 50 rupees deducted in one early morning from my recharged prepaid account. When I approached the customer care a couple of times they were unable to clarify the reason for what it was deducted when I was not even activated GPRS settings in this prepaid connection. On their advice when I tried to send sms to the given number also failed to get details. A couple of weeks ago when I was in a trip my number is disconnected and I was so suffered on inability to connect the people during my journey. After returning to station I rushed to the Tirur Vodafone Store. They checked my account and told me everything is fine as per record and asked me to wait for some hours to activate it again after they do something. In these circumstances I gave request to port my prepaid account from Vodafone to some other provider. That(VL381965) has been rejected by Vodafone saying due to the number or range have been connected for less than 90 days. I am using this number for many years but as postpaid and the range, if Vodafone means the place o[censored]sage, is also same for years. Now I experience a serious problem that Vodafone is sending notifications of Quiz and other items many in every minutes which is deducting charges by touching accidentally in OK button of hand set or by mishandling with the children. I feel that this is because of disposition of Vodafone to a customer who migrates postpaid to prepaid and now requesting for porting to some other provider, whatever may be the reason. But this type of mischief caused me to think for porting my other Vodafone numbers also to other Provider. Now I realize a Vodafone postpaid is a money eater in my case when I experience a larger amount is saved with the Vodafone prepaid, even when my postpaid tariff 20 paise /minute V to V where as prepaid is more than 60 paise/minute. I request the Vodafone to stop stealing money in this way from innocent customers. I strongly advice Vodafone to discontinue sending any unwanted notifications/quiz items or messages to my number.