[Resolved]  Vodafone — Complaints

Vodafone — Delay in activation

Hi,

I'm Hari Prasad. I have applied for change of vodafone prepaid to postpaid scheme by first week of November 2007. Till today(02-Jan-2008) the connection didnot get activated. Please let me know the status.

My Contact no is +91-[protected].

Regards,
Hari

Vodafone — NON REGISTRATION FOR MARATHON

I am a user of Vodafone and having a connection of Kolkata. The details are

Mobile No:[protected]
Name: A Sanjay Patro
Mailing Add: Neo Sports Broadcast Pvt Ltd
33, sundari Mohan Avenue
Kolkata 14

I have paid my first bill of Rs. 1029.00 vide chq: 335001 (ICICI Bank) on 16.12.2007. The same cheque chq got debited from my account on 18.12.2007.

It's surprising that even after payment of bill, my mobile was disconnected due to reason of non payment. At present I am in out of Kolkata and I am unable to attend my business & personal calls. Its really surprising how can such a big company have such poor system. Its really disappointing.

Its the name "Vodafone" to which i trusted and due to this trust I am suffering today.

No more words for such great service from such a great company.

Request to look into this matter if possible.

Vodafone Prepaid Plan — Caller tune wrong deduction/9811271469

Dear Sir,
I am prepaid user of vodafone connection having the no .
As on 30/12/07 Rs 45/- has been deducted without any reason ,I have surprised because neither I have called up nor I send any message yet I did not rcpt or update any concern information regarding selection of Caller tune.
I have called to Customer Care Executive but there was no any response , Still I am trying to call since last four days but there is no any option when line would be linked to CCE , I have been frustrated with Customer less services which is being provide by Vodafone.
Pls suggest & action accordingly for reversing the wrong deduction by Vodafone.

Regards
Pramod Kumar
[protected]

In such condition when there is

DEAR VODAPHONE EXE....
MY PHONE NO IS [protected]
I SUBMITTED MY BILL OF MONTH OF NOV VIA CHEQUE BEFORE 14 DEC.MY CHEQUE WAS NOT ACCEPTED BECAUSE MY SIGNATURE DISSIMILARITY. SENT BACK.INFORMATION GIVEN TO ME FROM YOUR SIDE ABOUT THIS. I TOLD THE PERSON THAT SEND ME YOUR CASH COLLECTING PERSON I WILL PAY IN CASH . HE SAID I M GIVING UR NO TO MY MAN, HE WILL CALL U AND WILL COLLECT MONEY FROM U SOON. NO CALL / NO MAN CAME TO ME FOR NEXT 24 HOUR. NEXT DAY ONE LADY CALLED ME ON MY PHONE TO SUMMIT UR BILL. I AGAIN TOLD HER THAT IT WOULD NOT POSSIBLE FOR ME TO SUMMIT THE BILL AND I ALSO DON'T WANT TO TAKE A CHANCE. KINDLY COLLECT BILL IN CASH, I M READY TO PAY UR PERSON FOR COLLECTION. SHE SAID OK.NEXT DAY ON THE OCCASION OF ID MY OUTGOING WAS DEBARRED WHEN I WAS NEEDING MY PHONE MOST, QUIT HARRASING. NEXT DAY I MADE A CALL ON 111, I ASKED UR EXECUTIVE TO CLEAR ME ABOUT MY BARRED OUTGOING AND ASKED HIM TO CONNECT ANY SENIOR PERSON DEALING WITH THE MATTER. HE ANSWERED SENIOR IS BUSY HE WILL GIVE U A CALL WITH IN 2 HOUR. NOBODY CALLED ME ON MY PHONE FOR NEXT 48 HOURS.MY OUTGOING IS STILL BARRED. NOW CLEAR MY QUERIES REGARDING THIS.THIS TIME I WANT EVERYBODY WHO CALLED ME HAS TO ANSWER. RESPONSE FROM UR SIDE MAKE IT CLEAR THAT THERE IS NO SYSTEMETIC WAY TO SOLVE A PROBLEM.MY VIEW IS THAT AFTER HUTCH , VODAPHONE WILL BEHAVE LIKE THIS.I WILL PAY MY TOTAL BILL WITH IN NEXT WEEK BUT I WOULD NOT LIKE TO CONTINEU ........

ARIZ RAZA, [protected]

actiwetion date and name ar addres

Vodafon care

Request;- sir I want GPRS Connection for my voda fon number
my no [protected],

I would like to inform you that a musical caller tune had been activated in my mobile no.,I request you to kindly delete/remove this caller tune. or advise me for this.

Vodafone — Excess Charging of STD Calls

Excess amount charged by Vodafone on mobile no +[protected] on 03 January 2008. Call charges should be Rs 1.00 per minute from Maharashtra to UP after activating a bonus card of Rs 37.

Excess amount may be refunded as soon as possible.

Above cell phone has validity upto May 2008 and have suffieient amount for out going call. The Out going calls are not working from 10 January 2008.

Please rectify the complaint as soon as possible.

Thanking you,

Devesh Yadav

Vodafone — Disconnecting of post paid Mobile No. 9899330050

Hi,

I had taken one post paid connection form you, now you had disconnect it,

Kindly confirm the region & confirm the suggetion for the activateded it. it is possible or not.

Thanks & Regards
Mahesh

Eversince Vodafone has taken over , We have started getting regular missed calls and when you try to dial a vodafone you get number is unreachable.

Vodafone should Go back and should be penalised for giving horrible servcies. If i had a chance to tranfer number i would not wait for a single second to make shift to some other Mobile company.
Voda fone sucks Big time.

aM THE POST PAID CUSTOMER O[censored]R NETWORK FOR PAST 4 YEARS MY MOBILE NO IS [protected], IN WHICH I COULDENT SEND SMS TO ANYBODY ONLY RECIVING THE SMS ONLY POSSIBLE BY ME.

rEGARDING THIS I GIVE THE COMPLAINT TO UR 24 HOURS CALLCENTER ALSO FOR TWO TIMES,THAT REQUESTNO IS[protected] AT NOVEMBER MONTH ANOTHER[protected] AT DECEMBER MONTH.
FIRST NOV MONTH THEY GIVE TIPS FOR DEACTIVATE MOBILE HUTCH ROAMING AND ACTIVATE AND THEN SWITCH OF[censored]R MOBILE AND SWITCH ON, I FOLLOWED WHAT THEY SAID AFTER THAT ALSO AM NOT POSSIBLE TO SEND THE SMS.

tHEN I GIVE THE SECOND COMPLAINT ON DECEMBER,tHIRD ON JANUARY. LAST COMPLAINT THEY SAID PLS SEND E MAIL ,THAT Y I SEND MY PLS RECTIFY MY PROBLEM AND TAKE NECESSERY ACTION

YOURS FAITHFULLY
BASKER.B

dear sir
my mobile no [protected],my account was debited excess charges on 16.01.08 ,so i called up customer care to enquire on 16th jan as well as on 17 th jan , but i found my bonus minutes are being debited for that.
its pure harashment and negligence at you part.

dear sir
my mobile no [protected] i have opted for auto debit facility from my credit card towards payment for last 18 months but 2 months before i got my bill with charges rs 100 towards decline in the payment by the bank. I have confirmed with the credit card company they said we can not decline any payment as there is no such thing which we can do from our end as card is not having any overdues. after calling customer care executive he lodged my complaint no and said charges will be refunded in the next bill which is not yet done. now todayagain for this month j have received the same message stating that your bank has declined the payment so i once again i will be charged with rs100 plustaxes. i personally feel that after takeover of hutch by vodafone the service is started deteriorating. god save us from vodafone.

Vodafone — caller tune, mob no-9999631234

Dear Sir,
I sent a request for change in caller tune on 18.01.08, within minutes I got confirmation message that my caller tune has been changed, but it did not change actually. Then I contacted the customer care on 18th Jan, 19th,20th and every time I got assurances from executives,even I got different solutions for the same problem.On 20th Jan I got a message that my complaint has been registererd and I would get the response by 22nd Jan 6 p.m, but could not get any response, Then I again contacted customer care and again what I got. only assurance.
Sir, it seems that Vodafone doesn't care its customers .it doesn't value its customers,moreover I am sure that when the monthly bill comes to me it will be inclusive of monthly charges for caller tune, because they cheat the customers always. Kindly look into matter.
Thanking you.
Yours truly
Ashok Narain

i want to track incomming and out going calls of a mobils no [protected] apeksha pleas send me the way to trak

Vodafone — not giving the right amount

I have not asked for caller tune but you'll have given which I have cancelled then and then but you'll have charged Rs 30 for it.Again I have paid my last month bill in the right time which again you'll have charged Rs 100.I am sorry to say that if you'll do change my bill I will discontinue with the Vodafone and switch over to BSNL

Vodafone — Sales Representative taking credit card info

I have blogged about a customers experience where a sales representative is trying to get the customers credit card details by offering non existent schemes. This is a serious scam where everyone needs to be warned.

http://sudeepdsouza.blogspot.com/2008/01/beware-of-vodafone.html

Vodafone — customer care is not good

what the services your providing is very bad from last month be4 december 2007 the services ur providing is very bad i call to customer care on 25th at 8:00pm 4time no one agent is there to solve my promblem i think i need to jump to other operator but my sim validity is ther for another 5months hope if this feedback works means i like to be with same operator i m requesting u to take action on ther bec i m using ur sim frm last 2years my 1st no was [protected],[protected],[protected],[protected], but now this services means i need to change plz do something my voice d't work out hope my words will work waiting for ur reply for mory information call me back the agents how had atteded my call on 25th ashwini ,mohommad, kiran, vijaylaxmi in this 4 kiran very worst guy he is spoken very roodly with me i think ur old agents are not there in company to give good service till december 2007 getting very good but form janvary the service is worst a requesting to take that old agents hopes i'll get resolution.

Vodafone — SMS remain pending for days together

Hi,
The sms that I send to USA are always pending and do not get delivered.
But I am able to recieve the sms from the USA.
Kindly,urgently look into this matter.

Vodafone — promotionalcalls/sms

my mobile no is [protected].i have invoked my donot disturbe option.but still iam getting promotionalcalls/sms fromvodophone chennai.i want this to bestopped frh with.pltake action.r.ramakrishnanc/o.shri.r.nandakuma DSPCBI.