[Resolved]  Vodafone — Not Allowing to Port Out

Address:

Mumbai Suburban, Maharashtra

I would like to paste the email that I have sent to vodafone thrice, wherein I have been to the vodafone store once & spoke to customer services numerous times but have not got anywhere with porting out a number from vodafone. The complaint that I have made to the escaltion point has yielded no results.

----- Forwarded Message -----
From: [protected]@indiatimes.com
To: nodal mum <nodal.[protected]@vodafone.com>, Appellate mum <Appellate.[protected]@vodafone.com>, vodafone <vodafonecare.[protected]@vodafone.com>
Cc: Trai <[protected]@trai.gov.in>
Sent: Fri, 8 Jul 2011 23:11:53 +0530 (IST)
Subject: Re: Fwd: Complaint [protected]


----- Original Message -----
From: [protected]@indiatimes.com
To: vodafone <vodafonecare.[protected]@vodafone.com>, Nodal Officer <Zillah.[protected]@vodafone.com>, Appellate <j.[protected]@vodafone.com>, Trai <[protected]@trai.gov.in>
Cc: ME 2 <[protected]@yahoo.com>
Sent: Fri, 8 Jul 2011 22:47:32 +0530 (IST)
Subject: Re: Fwd: Complaint [protected]

Hi,

Please note that this is the third email I have sent to vodafone, the Nodal Officer & the Appellate Authority & I have got no response what so ever. This is really sad & disgusting from a company like vodafone. I am still waiting for the port out to be done after requesting it for the 7th time. Vodafoe is still rejecting the request stating about a contratual obligation whereas I dont have any. I ave spoken with 5 advisors in customer care & once at the vodafone store & was told that the request will be completed. However every one has given wrong information & it is really a pity that the escalation dept (Nodal Office & Appellate Authority) dont even bother to send a reply to the complaint. This is the last straw & I would like the port out to be done as soon as possible & compensation for the emotional trauma the company has caused me. Or else I will be going to the PRESS about this harrasment by vodafone if I doen get a revert within the next 48 hours.

Subumon Nair
[protected]
[protected]@indiatimes.com
Mumbai.
----- Original Message -----
From: [protected]@indiatimes.com
To: Zillah.[protected]@vodafone.com j.[protected]@vodafone.com "vodafone" <vodafonecare.[protected]@vodafone.com>
Cc: Trai <[protected]@trai.gov.in>
Sent: Mon, 4 Jul 2011 01:19:50 +0530 (IST)
Subject: Fwd: Complaint [protected]

Hi,

I am appalled the way vodafone is handling my complaint. I have been to the Mira Road store on 25/06/2011 after waiting for more than 20 days for the port out to be completed complaint reference # [protected] & was informed by Neelofer the advisaor from the store that the request will get completed on 29/06/2011. But I called up vodafone care today & was told nothing has been done. Now I have been waiting for more than a month for having my number ported out & no one in vodafone seems to help me. I have been always paid my bills on time & Vodafone cannot process my request. I would be escalating this issue & would demand compensation for this inconvienence you all have caused. The previous email I sent on 24/06/2011 to vodafone has gone unanswered. Please look into this at the earliest.

Subumon Nair
[protected]
Mira road, Mumbai.


----- Forwarded Message -----
From: [protected]@indiatimes.com
To: vodafonecare mum <vodafonecare.[protected]@vodafone.com>
Cc: [protected]@trai.gov.in
Sent: Fri, 24 Jun 2011 00:11:07 +0530 (IST)
Subject: Complaint [protected]

Hi,

I am a vodafone customer from the last 5 years & i am appalled the way I was treated. I had called up vodafone for port out on 07/06/2011 as you have disconnected my corporate package. But the request was cancelled by vodafone stating that it cannot be done under some contratual obligation. I had called vodafone on the same day was told that the port out request will be completed within 72 hours.But after such a long period I have been told that the request cannot be completed. Now this was really annoying. I called up 198 & was greetded by this advisor named Sohail & he disconnected the call when he could ot answer my query. I called back & by gods grace I got the same advisor back. I asked for a manager. He straight away declined & asked me to go to a 3 store to get any info. I politely asked him to have the call connected to a manager so I can discuss this, but he statedthat the manager will tell me the same thing & he will not transfer the call to the manager & this was told to him by his manager who is a woman ( I do not recall the name). I want serious action to be taken as these kind of advisors dont deserve to be in customer service & that too in complaints department. I called back & advisor named Sachin Yadav asked me to deactivate the internet package & request for a new pac code & informed me it will be done. So if that was the case then why not inform the customer about it. Really Bad experience...!!!

ADVISOR - Sohail Moch Shaikh

ID - MISOMOCH

Thanks.
Subumon Balakrishnan
[protected]

Mumbai..

Please check & see If anyone can help me with this.

Subumon Nair