[Resolved]  Vodafone Mobile Operator — Unethical practice

Address:

Mumbai Suburban, Maharashtra

From: Jayendra C.Karia,
9,Capitol cinema bldg,
D.N.Road,Mumbai.400 001.
15th March,2011.
To.
Ministry of Consumer Affairs,Food &Public Distribution,
Department of Consumer Affairs,
Krishi Bhavan,
New Delhi 110 001
SUB: Unethical practices played by Mobile Telecom operator VODAFONE.
Dear Sir,
I write this letter to appraise you about the unethical practices played by Mobile Telecom operator VODAFONE upon its customers.
I am a monthly billing subscriber to Vodafone mobile no.[protected] since past eight years. My usage on an average for every month is around Rs.200 to 300.The due date for payment of my bill is 22nd of each calendar month. I have never delayed my payment and all my bills are paid on time. To my shock and surprise, for the period of 4th Jan to 3rd Feb 2011 (1 month) I received a bill for the amount of Rs.3001.01 from Vodafone. I hereby produce my previous bills at “ANNEXURE-1”.
Upon enquiry with one of their employee Mr.Pascal Fernandes at the Vodafone gallery,Santacruz(w),Mumbai on 13th Feb.2011,I was informed that all the customers who use” I phone” are billed higher. Upon my persistent enquiry and warning for stringent action against Vodafone’s unethical practice he was ready to offer a credit of Rs.1000/- on my inflated bill. I hereby produce my bill for the period of 4th jan.to 3rd Feb.2011 at Annexure-2.On the last page of the bill Mr. Pascal Fernandes has given me an endorsement that he is ready to give me a credit of RS. 1000/-, which I refused to accept. Further I request for TRAI’s postal address, I was informed by Mr.Pascal Fernandes that they didn’t have its address. {Endorsement of Mr. Pascal Fernandes is shown on last page of my bill, Annexure-2.} .
I have Direct Debit facility with my bank for payment of mobile bills directly on 22nd of each calendar month. Taking advantage of of the said facility, Vodafone billing department deducted an amount of Rs.3001.01 from my account on 16th Feb.2011 i.e. before my due date of 22nd Feb.2011 ,Upon enquiry I was informed that as I had raised a dispute with the company about my bill, they have unilaterally withdrawn the said amount without informing me.
To protect me from such abuse by the company, I had kept credit limit of Rs.1500/- for my bills since many years i.e. if my usage crosses the amount of Rs.1500/-, the company has to immediately stop my usage of their services, thereby restricting my bills to the upper limit of Rs.1500/-. Ignoring such an express request by me, they billed me for Rs.3001.01 for the month of 4th Jan to 3rd Feb.2011 (ONE MONTH).
I say that sensing that they have landed themselves into a trouble; they surreptitiously raised my credit limit to Rs.3901/-on 3rd March 2011 without any authorization from me.
From above it is amply evident the corrupt practices played by them on unsuspecting customers to drive their profitability on some or the other pretext. I say that such an act on part of the company amounts to breach of trust. Such act of the company has caused me grave harm and loss.
I therefore request you to treat this matter as most urgent by treating my letter as complain take stringent action against such errant company.
I hope the needful is done by the earliest. Eagerly waiting for your reply.
Thanking you in anticipation.
Yours truly,

CC TO: 1. Vodafone Essar Ltd, penninsula corporate park, Ganpatrao Kadam marg,Lower Parel.Mmbai 400 013.
2.Vodafone Essar Ltd,2nd floor,skyline icon, 86/92 Andheri Kurla Road,Marol naka,near Mittal industrial estate,Andheri(east)Mmbai 400 059.